Firmware upgrade
I've purchased 2 Tapo C510W outdoor camera. One upgraded the firmware to V1.0.8 at the first time, but I cannot upgrade the second one to the latest firmware. It is still V1.0.0. Tha Tapo app says every camer firmeare is up to date. What to do to upgrade?
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Hi,
Thank you very much for your cooperation and information update.
I have reported the issue to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm.
Best Regards
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Hello, I updated firmware with version you sent me. It is better and results are same now from tapo cloud and from card recordings. Still it iseems it is not real time as it was. Can you confirm these every second stucking videos are normal. It doesn't seem to me.
attached video from cloud.
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@newjsag @Solla-topee
Hello,
I have the same problem with videos. What is the solution to this? Since Build 1.0.8, the video recording jumps. Both of my cameras have this error on their recordings (C510w)
Please Help me
Thanks
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Hi,
I checked the video recordings you sent, and they seem to be smooth and without stuck.
If you don't think the video is smooth, can you share the video recorded by your phone and the video recorded by the camera in the same scenario to have a comparison?
@ErvinBedi
For your cameras, do they have the jumps issue on the camera's Live View page, or do you have a problem with the cloud video clips or the video recordings on the SD card?
Please check if you have the same issue on an iPhone/iPad if you have.
Best Regards
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Hello, I only have cloud storage. The error doesn't appear live, only when I look back in the cloud. I downloaded the recording and the jump still appears on the recording. I use an iPhone. I didn't have such a problem with 1.0.0 firmware. Is it possible to I go back to it somehow?
For example, here is a video from today:
There was never such an error with 1.0.0 firmware.
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Hi,
It's unable to roll back the firmware, but we will help solve the problem on the new firmware.
In this case, please send me the MAC address of your Tapo C510W via private message, and we can push new firmware to your camera to try to solve the problem.
Best regards.
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Hi,
The new firmware is sent to your Tapo cameras, you can update the firmware via the Tapo app and check if it will help in this case.
How to update the firmware of the Tapo&Kasa devices on the Tapo App
Best Regards.
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Hello, Unfortunately, it did not solve the problem in the case of any camera. Can I have the 1.0.0 firmware back? Cameras are quite unreliable with new firmwares. This video was made with the new firmware.
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Hi,
It's unable to revert back to the 1.0.0 firmware after updating to the new one.
We would like to escalate your case to the tech team, and they will help follow it up. If you are willing to do further analysis, please check your inbox and respond.
Best Regards
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