Tapo C210 can't be accessed through VPN

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Tapo C210 can't be accessed through VPN

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Tapo C210 can't be accessed through VPN
Tapo C210 can't be accessed through VPN
2023-10-18 04:42:00
Model: Tapo C210  
Hardware Version:
Firmware Version: 1.3.6

I have a TP-Link AC1750 (A7) router and 2 Tapo C210 cameras. I assigned static IP's to the cameras and blocked them from accessing the internet from the router. When my phone is connected to the same wifi as the cameras, the Tapo app works. But when I leave and turn on my VPN (openvpn through the router) I can access all my other local servers but the Tapo app refuses to show the cameras as online. I can even ping the cameras from my phone and see that they are up but the app won't show them. How do I fix this issue of the app not recognizing the cameras when connected by VPN?

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#1
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Re:Tapo C210 can't be accessed through VPN
2023-10-20 10:47:01

  @LockManipulator 

Hi,
Your case is followed by our senior engineer, and the ticket ID is TKID231034211. They will contact you if there are any updates.
Please wait patiently.

Best Regards

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#2
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Re:Tapo C210 can't be accessed through VPN
2023-11-09 10:22:14

  @Solla-topee I'm also interested. See my related topic https://community.tp-link.com/en/smart-home/forum/topic/639408.

Solla-topee wrote

  @LockManipulator 

Hi,
Your case is followed by our senior engineer, and the ticket ID is TKID231034211. They will contact you if there are any updates.
Please wait patiently.

Best Regards

 

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#3
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