C320WS - Shared accounts can't view playback or set own notification settings

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C320WS - Shared accounts can't view playback or set own notification settings

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C320WS - Shared accounts can't view playback or set own notification settings
C320WS - Shared accounts can't view playback or set own notification settings
2023-11-26 04:52:21 - last edited 2023-12-06 06:00:36
Model: Tapo C320WS  
Hardware Version: V1
Firmware Version: 1.0.10

I bought 5 C320WS camera's only to find out that shared accounts can't setup their own notifications (like Ring can) or view playback (like Ring can). So I gave my user account to my wife so she can view playback, but that doesn't work either because there's a device limit and you can't share your account.

 

These cameras are horrible as it's catered strictly to single user usage; how does anyone use these?

 

 

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#1
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1 Accepted Solution
Re:C320WS - Shared accounts can't view playback or set own notification settings-Solution
2023-12-01 07:01:58 - last edited 2023-12-06 06:00:36

  @jagb77 

Hi, 
Each Tapo camera supports up to 4 simultaneous video streams. If you have subscribed to the Tapo Care service, it will occupy a video stream, and the video recordings stored on the SD card only allow a device to stream simultaneously. 
When you have the message "It looks like you've reached your device limit for playing this video", please help check how many devices are playing this video you want to watch, where are the devices(such as in the local or remote network), and what is the video(camera live view page, cloud video, or SD card video). 
Please check if you force close the Tapo app on the devices playing the video and then whether the new device can stream the video.
Best Regards

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#6
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Re:C320WS - Shared accounts can't view playback or set own notification settings
2023-11-27 08:53:06

  @jagb77 

Hi,
The shared accounts have limited permissions, it do not support viewing cloud video recordings and changing the notifications or other settings on the camera's Device Settings page. However, the owner account does not have such a limitation, and there is no limitation on the number of phones that can log in to the Tapo app with the owner account.


If you are using the owner account and give it to your wife, she will be able to watch the cloud video recordings on the Playback page and change the settings on the camera's Device Settings page. If your wife has a problem watching the camera's video recordings on the Tapo app with the owner account, please let me know what she sees on the Playback page.

 

Best Regards

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#2
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Re:C320WS - Shared accounts can't view playback or set own notification settings
2023-11-28 19:04:27

  @Solla-topee Thank you for your reply. The only issue we are experiencing with sharing the owner account is the repeated message "It looks like you've reached your device limit for playing this video". Tapping retry does nothing and the camera stream cannot be viewed. If I restart the camera that seems to resolve it, but a couple of days later the message is back and we must reboot the camera again.

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#3
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Re:C320WS - Shared accounts can't view playback or set own notification settings
2023-11-29 08:07:41

  @jagb77 

Hi, 
Are you watching the camera's Live View page or the video recordings? Are the video recordings stored on the cloud server or SD card?
Please note that there are no limitations on the number of phones that can log in to the Tapo app with the owner account, but there is a limitation on the number of devices that can watch the same video at the same time. 
Best Regards

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#4
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Re:C320WS - Shared accounts can't view playback or set own notification settings
2023-11-30 17:04:11
We are watching both the live view and recordings. The recordings are both in the cloud and on a sdcard.
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#5
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Re:C320WS - Shared accounts can't view playback or set own notification settings-Solution
2023-12-01 07:01:58 - last edited 2023-12-06 06:00:36

  @jagb77 

Hi, 
Each Tapo camera supports up to 4 simultaneous video streams. If you have subscribed to the Tapo Care service, it will occupy a video stream, and the video recordings stored on the SD card only allow a device to stream simultaneously. 
When you have the message "It looks like you've reached your device limit for playing this video", please help check how many devices are playing this video you want to watch, where are the devices(such as in the local or remote network), and what is the video(camera live view page, cloud video, or SD card video). 
Please check if you force close the Tapo app on the devices playing the video and then whether the new device can stream the video.
Best Regards

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#6
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Re:C320WS - Shared accounts can't view playback or set own notification settings
2023-12-05 18:40:26
Currently I've ensured only 3 devices at any given time are viewing the video streams, and since doing so that message seems to have disappeared. I will keep in mind that only 4 streams can be used simultaneously per camera. Thank you.
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#7
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Re:C320WS - Shared accounts can't view playback or set own notification settings
2023-12-06 06:00:26

  @jagb77 

Hi,
Thank you very much for your understanding and support of our product, and you can enjoy the camera now~smiley
Best Regards

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#8
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Re:C320WS - Shared accounts can't view playback or set own notification settings
2023-12-06 12:26:01 - last edited 2023-12-06 12:27:05

  @Solla-topee 

Just to clarify, is it possible for 2 RTSP stream simultaneously and 2 mobile phone live stream at the same time? so 4 streams as you said

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#9
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Re:C320WS - Shared accounts can't view playback or set own notification settings
2023-12-07 06:47:29

  @Kaizoku 

Hi,

It's possible for 2 RTSP streams simultaneously and 2 mobile phone live streams at the same time if you don't subscribe to the Tapo Care service.
Best Regards

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#10
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Re:C320WS - Shared accounts can't view playback or set own notification settings
2023-12-07 07:07:48

  @Solla-topee 

Ok thanks, because google results show that only 2 live streams are possible. But now you mention its possible up to 4 live streams without tapo care.

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#11
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