tc70 awful sound quality

tc70 awful sound quality

tc70 awful sound quality
tc70 awful sound quality
2023-11-27 05:48:15
Model: TC70  
Hardware Version: V3
Firmware Version: 1.3.9

i have two tc70 eu 3.0 , both have awful sound quality,  there is not problem with my old kasa model which look that same. how can i fix it? 

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#1
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4 Reply
Re:tc70 awful sound quality
2023-11-27 05:48:41

  @unclef115 please send me a mail, i really need to resovle this.

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#2
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Re:tc70 awful sound quality
2023-11-28 07:23:37

  @unclef115 

Hi,
How do you test that the TC70's sound quality is bad? Please help describe your usage scenario in detail.
Please check if the TC70 is placed in a location with noise or near some high-power electrical appliances. If so, move the TC70 to a different location and check if its sound quality has improved.
Best Regards

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#3
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Re:tc70 awful sound quality
2024-02-14 22:16:33 - last edited 2024-02-14 22:35:19

@Solla-topee same problem with my new C520WS and C320WS, terrible audio quality. the one I had in the past (brand: Amcrest ip cam) had the same problem but a setting that made it sound very good when the noise filter was deactivated.we would like a functionality for these models too, I am convinced that this is caused by a software filter on the TP Link cameras. I'm really disappointed for now, I no longer hear faint sounds, which is a shame for an outdoor camera...

 

this is the setting of my old Amcrest camera that allowed me to hear everything well:

 

 

Tags: #Two-way Audio

Model: C520WS

Hardware Version: V1.0

Firmware Version: 1.2.6

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#4
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Re:tc70 awful sound quality
2024-02-22 08:59:10

  @LoryBernooo 

Hi,
Thank you for your case report.

For the Tapo C520WS, please send me(@Solla-topee) the MAC address and Forum ID 643664 via a private message, we can send new firmware for the camera to check if it will improve the audio quality.
For the Tapo C320WS, we need more information to analyze, and please send me a video showing its audio quality, and let me know the usage scenario when you record the video.
Best Regards

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#5
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