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Hola! No consigo enlazar c325wb por primera vez, alguna idea? Cuando acaba el proceso la luz verde y roja parpadean. He realizado un reset incluido
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Hi,
Thank you for the case report. You can refer to the link below to troubleshoot if you fail to set up the Tapo C325WB.
What should I do if I fail to configure Tapo Camera?
If the problem remains, please help confirm:
1. Please send me a screenshot of the error message that appears when configuring the camera.
2. The troubleshooting you have done.
3. Please describe your network diagram, such as the Internet cable--wireless router)))Tapo C325WB, phones, etc.
What's the model number of your wireless router?
Best Regards
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Emparejamiento fallido error, realizó reset camara @Solla-topee , router smart wifi hgu gpt-2541gnac
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@Solla-topee he cambiado canal de router de auto a canal 6, curiosamente con cable ethernet si que enlaza, por wifi no es posible
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Hi,
You can refer to the suggestions below and check if they will help.
1. Please check if your phone and the camera are connected to the router's 2.4G Wi-Fi rather than 5G, and check if the Wi-Fi name and password include special characters, such as @, &, etc. If yes, change the Wi-Fi name or password on your router for a try.
2. Ensure the router does not have special settings, such as MAC Filtering, Firewall, Access Control, etc. If it has, disable the settings for a try.
3. You can enable a hotspot Wi-Fi on your phone, reset the camera, reconfigure it on a different phone and connect it to the hotspot Wi-Fi, check if it will connect successfully.
Best Regards
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@Solla-topee he probado casi todo de lo que comenta, entiendo que quizás no se pueda conectar a wifi por un defecto, no debería ser tan difícil conectar la cámara
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Hi,
It's hard to say if the issue is on the Tapo camera or the router settings, if you can enable a hotspot Wi-Fi on your phone and try to connect your camera to it to have a comparison, it will help check if the camera can connect to a Wi-Fi network or not. If you have tried that, can you share the test experience and the error message that appears when configuring the camera? Thanks!
Best Regards
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@Solla-topee Con el punto de acceso wifi y dos tlf se solucionó el problema, muchas gracias por su atención.
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Hi,
Glad to hear that your problem is solved, and you can enjoy the camera.
Best Regards
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