Only receiving call notification on one of the linked phones

Only receiving call notification on one of the linked phones

Only receiving call notification on one of the linked phones
Only receiving call notification on one of the linked phones
2023-12-28 14:39:51
Model: Tapo D230S1  
Hardware Version: V1
Firmware Version: 1.1.12

Hey, 

 

We have the new Tapo D230 doorbell to go with our tapo cameras. All set up fine, however, when the doorbell is pushed only one of our two phones rings. 

 

All notifications are set up correctly and visible on both phones. We receive the "motion/person detected" pop up on both phones - just not the actual call when the doorbell is pressed. 

 

This is frustrating as it becomes only useful for one of the family when away at work. 

  0      
  0      
#1
Options
1 Reply
Re:Only receiving call notification on one of the linked phones
2023-12-29 09:13:42

  @kwb91 

Hi, 
Please help confirm the following information for the reported issue.

 

1. Are the two phones logged in to the Tapo app with the owner account?

 

2. When the Tapo app is running on the two phones, can you see the ringcall banner on them when someone presses the doorbell, or still only one phone can see the ringcall banner.

 

3. An alternative solution is you use the Smart Action 2.0 >Automation feature on the Tapo app>Smart tab to send a notification when someone presses the doorbell.

 

Best Regards

  0  
  0  
#2
Options