Using Tapo C200 with third party software "Snapshot Failed"

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Using Tapo C200 with third party software "Snapshot Failed"

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Using Tapo C200 with third party software "Snapshot Failed"
Using Tapo C200 with third party software "Snapshot Failed"
2024-01-17 13:08:23
Model: Tapo C200  
Hardware Version:
Firmware Version: 1.3.11

Hi,

 

I'm attempting to use third party software to stream the Tapo C200 video stream, I have disabled Tapo care, and taken out the MicroSD card from the C200.

 

I followed this guide: https://www.tp-link.com/uk/support/faq/2680/

 

In VLC I have tried the following addresses and all of them have failed:

 

rtsp://username:password@192.168.50.191:554/stream1

 

rtsp://username:password@192.168.50.191:554/video.h264

 

rtsp://username:password@192.168.50.191:554/11

 

rtsp://username:password@192.168.50.191:554/stream11

 

rtsp://192.168.50.191/stream/1

 

rtsp://192.168.50.191:554/stream1

 

I have tried Homebridge and that failed with error message “Snapshot error”

 

I have tried Scrypted and that failed with error message “Snapshot Failed”.

 

Nothing seems to work, it doesn't appear to work with third party software or I am doing something wrong?

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#1
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4 Reply
Re:Using Tapo C200 with third party software "Snapshot Failed"
2024-01-18 11:40:36

  @Skepticalme 

Hi,
About the reported phenomenon, please help confirm the following information.

1. Please send me the MAC address of your Tapo C200 via a private message.

 

2. Is this the first time you have tried to stream the camera via the RTSP protocol? If not, did the RTSP stream work fine?

 

3. Please describe your network diagram, such as the internet cable--wireless router)))(((Tapo camera, phones, ONVIF devices, etc.
Please confirm if the ONVIF device is in the same network as the Tapo Cam, and whether they are connected to the same router's Wi-Fi.

 

4. Can I have a picture of the error message showing on the Homebridge/Scrypted when setting up the RTSP stream?

 

Best Regards

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#2
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Re: Using Tapo C200 with third party software Snapshot Failed
2024-01-18 14:17:37 - last edited 2024-01-18 15:30:37

  @Solla-topee 

 

Thank you for the reply.

 

2. Is this the first time you have tried to stream the camera via the RTSP protocol? If not, did the RTSP stream work fine?

 

This was the first time I've tried the RTSP protocol.

 

3. Please describe your network diagram, such as the internet cable--wireless router)))(((Tapo camera, phones, ONVIF devices, etc.
Please confirm if the ONVIF device is in the same network as the Tapo Cam, and whether they are connected to the same router's Wi-Fi.

 

Router: ASUS RT-AX88U WRT-Merlin which connects via Ethernet to a 1Gbps fibre connection.

 

Mac mini (Homebridge/Scrypted) Sonoma 14.2.1 Ethernet connection.

 

Tapo C200 WiFi 2.4Ghz

 

iPhone 14 iOS 17.2.1 WiFi 5Ghz (Tapo App)

 

I don’t have any other cameras, I have some lights connected via Philips hue Bridge (Ethernet). I also have a Raspberry Pi 4 (Ethernet), and Ubuntu Computer (Ethernet), and a Windows 11 PC (Ethernet).

 

 

4. Can I have a picture of the error message showing on the Homebridge/Scrypted when setting up the RTSP stream?

 

Scrypted:


 

Scrypted: 

 

After putting my password in again (I’m using the stream password, not the app password, and the password is just alphanumeric only).

 

 

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#3
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Re: Using Tapo C200 with third party software Snapshot Failed
2024-01-19 06:12:28

  @Skepticalme 

Hi,

Thank you for the detailed info.

I have reported the issue to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm.

Best Regards

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#4
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Re:Using Tapo C200 with third party software "Snapshot Failed"
2024-04-01 11:22:56

  @Skepticalme are you using special characters in the camera account password? I had the same problem and thanks to this comment (https://github.com/koush/scrypted/issues/1121#issuecomment-1779489069) I just resolved by setting a long password with only letters and numbers in the camera's Advanced Settings.

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