Pet Detection not Working
I have a wall mounted C420S1 camera mounted less than 10ft as recommended from the ground with Person, Motion and Pet detection enabled. However, all notifications I'm getting are for either person or motion detection, but nothing for pet detection. So even though my pets cross within the camera view regularly, nothing is triggered. I've increased the sensitivity for pet detections and allowed activity and rich notifications for all three detection types. Is this a known issue or is there something you can recommend to fix?
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Hi,
We do have the officially released firmware info, however, it's unable to find the previous firmware you used on your camera on our end now.
I have escalated your case to the tech team, and they will follow up on your case via email. If you always keep your camera's firmware up to date, please let the tech team know.
Best Regards
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Same issue here
TC85
FW: 1.3.10
Now I never tried pet detection until 3 weeks ago. I have it set to max sensitivity with motion detection and alarm. I have 5 dogs in my house and they run up to the 3rd floor bedroom and one pi$$es directly in front of the camera. I was hoping this alarm would scare them away but the camera doesn't even detect the dog, well non of the dogs. The camera is mounted about 7 ft high and the dog is in perfect viewing of the camera but nothing. Even with 2-3 dogs stand there nothing happens.
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Hi,
Please help confirm the following information about the detection issue.
1. On the camera's Device Settings>Detection page, please send me a picture of it and the pictures of the Pet Detection and Motion Detection pages.
2. Go to the Alarm page and send me a picture of it.
3. Can you share a video showing the reported issue for analysis?
Best Regards
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