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C325WB stopped connecting to network after about 16 hours

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C325WB stopped connecting to network after about 16 hours

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
C325WB stopped connecting to network after about 16 hours
C325WB stopped connecting to network after about 16 hours
2024-02-26 08:43:10 - last edited 2024-02-26 09:00:06
Model: Tapo C325WB  
Hardware Version: V1
Firmware Version: Latest

Hi there, installed a brand new C325WB purchased from Amazon on the weekend. Firmware was automatically updated to latest version. I used a 5m dc extension cable and the camera worked perfectly for about 16 hours and then about 8am it disappeared off my network. I brought the camera back inside removed the extension, rebooted router, took out sd card, disabled mobile data, reset camera, disabled 5ghz wifi and still not able to connect. The camera connects to my phone's wifi, it finds the camera and then asks me for WiFi password but it fails on the final stage saying 'unable to join your network'. I've even tried to connect with an ethernet cable but it still does not connect and i get the same 'unable to join your network'. Amazon have accepted the return but i thought i would try here one last time because the camera is brilliant.

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Re:C325WB stopped connecting to network after about 16 hours
2024-02-27 11:20:35

  @Sansiro 

Hi,
Generally, you can refer to the link below to troubleshoot if you fail to configure the Tapo camera.
What should I do if I fail to configure Tapo Camera?
 

You can also try the following steps and check if you can set up the camera successfully.

1. Factory reset the camera, and ensure the LED on the camera is flashing green and red after reset.
How to reset my Tapo camera?
 

2. Disable the VPN running on your phone if there is one. Reboot your camera, and ensure no MAC Filtering, Firewall, etc., configured on the router.

 

3. Try to reconfigure the camera, ensure the wireless password is correct and no special characters in it, and then check if you can set it up successfully.
How to set up the Tapo camera
 

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
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Re:C325WB stopped connecting to network after about 16 hours
2024-02-27 12:27:12

  @Solla-topee 

 

Tried all this. I think the fact that the camera doesn't even connect whilst connected to an ethernet cable is worrying. Giving up on this and returning. Really disappointed in Tapo, I'm probably going to go with Reolink now.

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