Tapo D230 not ringing on Android Phone

Tapo D230 not ringing on Android Phone

26 Reply
Re:Tapo D230 not ringing on Android Phone
2024-10-08 19:26:24

  @Matt-K 

I also have enabled all setting to allow ring d235 doorbell to be heard on my google pixel 8 android phone. Ive done it in setting and on the app but it never rings.i have updated firmware and rebooted.. please help...

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#23
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Re:Tapo D230 not ringing on Android Phone
2024-10-10 11:20:39 - last edited 2024-10-10 11:21:06

  @sunikami 

Hi,
1. On the Tapo app > Doorbell's Device Settings page, please send me pictures of the Doorbell and the Notifications page.
On the Doorbell page, send me a picture of the Doorbell Video Call page.

 

2. If the Notification feature is enabled, can you receive notifications on your phone or the Tapo app >Home > Bell icon > your doorbell page when someone presses the doorbell?

 

3. What's the OS version of your phone?

 

Best Regards

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#24
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Re:Tapo D230 not ringing on Android Phone
2024-10-10 19:42:44

  @Solla-topee 

 

Hi i have attached all the photos of me enabling everything in both the app and the android setting page. OS on pixel 8 is upto date..

File:
tapo.zipDownload
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#25
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Re:Tapo D230 not ringing on Android Phone
2024-10-11 08:21:39

  @sunikami 

Hi,
Thank you for the pictures provided. 

1. Can you receive notifications on your phone or the Tapo app > Home > Bell icon > your doorbell page when the doorbell detects a person or package?
If yes, on the Doorbell's Device Settings > Doorbell > Doorbell Video Call page, please select Push Notifications, and then check if you will receive a notification when someone presses the doorbell.

 

2. On your phone's Settings > Apps > Tapo app page, please check if the "Display over other apps" option is enabled, and check if the "Battery saver" is selected "No restrictions" or "Unrestricted".

 

Best Regards

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#26
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Re:Tapo D230 not ringing on Android Phone
Wednesday

  @Solla-topee 

 

Have any updates been sent out for this issue?

I removed our doorbell due to it not working with notifications correctly. 

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#27
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Re:Tapo D230 not ringing on Android Phone
Wednesday

  @Fun-Wolfy 

Hi,
Your case has been escalated to the tech team before, you can contact them via email directly for further assistance.
Best Regards

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#28
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