Very bad audio quality

Very bad audio quality

Very bad audio quality
Very bad audio quality
2024-03-05 05:31:47 - last edited 2024-03-06 00:55:04
Hardware Version: V1
Firmware Version: Tapo C520WS(EU)_V1_1.2.5 Build 231109, Tapo C320WS(EU)_V2_1.1.7 Build 231122, C100(EU)_V4_1.3.11

Good morning, I recently purchased 3 C520WS cameras, a C320WS and a C100, all 5 have terrible audio quality, it seems as if there was an anti-noise filter, which attenuates too much what you want to hear. Conversations between people if they are not 3 meters from the cameras are incomprehensible, you can't even hear passing cars. They are installed in a mountain area where there is no background noise, why not be able to choose whether to deactivate this anti-noise filter? Previously I had 4 cameras from another brand, I could choose to completely turn off a noise filter in the settings. in that case you could hear background noise, but that was fine for me, conversations between people were clear and understandable even if they were more than 15 meters away. With Tapo this is not possible. I'm really disappointed by this.

What good is audio on a video camera if half the sentences are muffled and unintelligible?

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Re:Very bad audio quality
2024-03-06 05:59:21

  @LoryBernooo 

Hi,
Thank you for the case report, and please help confirm the following information for further analysis.
1. Send me(@Solla-topee) the MAC addresses of the cameras via a private message with the format "Forum ID 658276+camera's model+MAC address".
On the camera's Device Settings>Device Info page, you can find its MAC address.


2. Please help provide the video showing the problem. For example, when people are away from the camera 3 meters and talking in front of the camera, please set the camera's speaker and microphone value to the highest one, and then record the video manually on the Tapo app and send us the video.


Best Regards

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Re:Very bad audio quality
2024-03-10 18:03:02

  @LoryBernooo I had the same problem with the c-120s. I contacted support they sent them a video. They gave me a different firmware and now the sound is great

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Re:Very bad audio quality
2024-03-11 04:43:41 - last edited 2024-03-11 07:43:28

  @Solla-topee 

 

Apparantly C220 also have same issue with my current fw 1.1.6 

 

You can't hear people clearly because the sound is cut in between (suppressed) by noise cancellation. Attaching a video sample of garbage truck moving by with loudspeaker on -- blaring announcement. You can't make out anything from the announcement. 

File:
InShot_20240311_100408206.mp4Download
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