why my smart device only works with same modem?

why my smart device only works with same modem?

why my smart device only works with same modem?
why my smart device only works with same modem?
2024-03-22 12:00:31

Hi

why my smart device only works with same modem?

My web cam model is Tapo C210

I set the time with Iran 3.30Hours 

I turned off my mobile network and closed VPN . 

but still it says that  " this device can only be controlled locally ?

I checked this problem with my local ISP Customer Support and they said that there is no problem with ISP and internet , only i should set the clock of the Tapo application to Tehran - Iran time , i did all , but still works only with local network. 

my mobile is Xiaomi - Poco F3 , Android 14.

Please help . 

thanks. 

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Re:why my smart device only works with same modem?
2024-03-25 08:06:15

  @Rafat_1335-66 

Hi,
You can refer to the instructions below to troubleshoot if you fail to control the camera remotely.
What to do if I can't control my Tapo cameras on the Tapo app?
 

If the problem remains, please help confirm the following information.
1) Send me(Solla-topee) the MAC address of your Tapo camera via a private message.
2) Your network diagram, such as ISP—wireless router ))) ((( Tapo C210.
3) The model number of your wireless router.

 

Best Regards

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