C420 not recording to cloud

C420 not recording to cloud

C420 not recording to cloud
C420 not recording to cloud
2024-03-24 08:39:05 - last edited 2024-03-28 03:42:06
Model: Tapo C420S2  
Hardware Version: V1
Firmware Version: 1.2.16

I have just installed one of my 2 c420 cameras and I have noticed that it is recording to the memory card in the hub but not recording to the cloud. I have an active tapo care subscription and I have selected the camera in the subscription but no recordings are saved onto the cloud.

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1 Accepted Solution
Re:C420 not recording to cloud-Solution
2024-03-25 09:49:54 - last edited 2024-03-28 03:42:06

  @Rich1503 

Hi,
You can refer to the instructions below to troubleshoot the cloud video recordings issue.
Troubleshooting for cloud video recordings of Tapo Camera
 

Please help confirm the following information if the problem remains.
1. The MAC address of the Tapo camera & TP-Link ID. You can send them to me(Solla-topee) via a private message.
2. The troubleshooting results of the above steps.
3. The time and date without cloud video clips.

 

Best Regards

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Re:C420 not recording to cloud-Solution
2024-03-25 09:49:54 - last edited 2024-03-28 03:42:06

  @Rich1503 

Hi,
You can refer to the instructions below to troubleshoot the cloud video recordings issue.
Troubleshooting for cloud video recordings of Tapo Camera
 

Please help confirm the following information if the problem remains.
1. The MAC address of the Tapo camera & TP-Link ID. You can send them to me(Solla-topee) via a private message.
2. The troubleshooting results of the above steps.
3. The time and date without cloud video clips.

 

Best Regards

Recommended Solution
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