C420 not connecting to Hub

C420 not connecting to Hub

C420 not connecting to Hub
C420 not connecting to Hub
2024-04-02 16:59:28 - last edited 2024-04-14 09:15:20
Model: Tapo C420S1  
Hardware Version: V1
Firmware Version: 1.2 17

Hi guys,

 

My C420 is no longer connecting to the hub - I have tried resetting hub and unit but still not connecting, just continuously blinking red and green.

 

Appreciate any help.

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#1
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1 Accepted Solution
Re:C420 not connecting to Hub-Solution
2024-04-03 11:32:41 - last edited 2024-04-14 09:15:20

  @Eireplayr 

Hi,
You can refer to the instructions below to troubleshoot if you fail to connect the camera to the hub.
What can I do if the battery-powered cameras fail to pair with the Tapo H200?


If the problem remains, please confirm the information listed on the above thread and send me the results.

 

Best Regards

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#2
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3 Reply
Re:C420 not connecting to Hub-Solution
2024-04-03 11:32:41 - last edited 2024-04-14 09:15:20

  @Eireplayr 

Hi,
You can refer to the instructions below to troubleshoot if you fail to connect the camera to the hub.
What can I do if the battery-powered cameras fail to pair with the Tapo H200?


If the problem remains, please confirm the information listed on the above thread and send me the results.

 

Best Regards

Recommended Solution
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#2
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Re:C420 not connecting to Hub
2024-08-31 18:26:06

  @Solla-topee 

 

I have sent you an email 

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#3
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Re:C420 not connecting to Hub
2024-09-02 09:23:12

  @Eireplayr 

Hi,
If you have contacted our tech support via email, you can troubleshoot the issue with them via email.
Best Regards

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#4
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