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TP Link outdoor security wifi camera doesnt show on Tapo app when im off the wifi network

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TP Link outdoor security wifi camera doesnt show on Tapo app when im off the wifi network

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Andrew1971

2024-04-23 11:34:34 - last edited 2024-05-06 12:48:44

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Registered: 2024-04-02

TP Link outdoor security wifi camera doesnt show on Tapo app when im off the wifi network

2024-04-23 11:34:34 - last edited 2024-05-06 12:48:44

I have a model TC65 outdoor security WIFI camera which is connected to my Wifi through a tp link outdoor access point, model #EAP 650
Everything works fine when im accessing the TC65 on the Tapo app on the same wifi. When im not at home and try to access the TC65 on the tapo app using another wifi network, the TC65 is always offline.. Do i need to open a port on the access point?

1 Accepted Solution

Solla-topee

2024-04-24 08:11:31 - last edited 2024-05-06 12:48:44

Posts: 13654

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Registered: 2020-05-19

Re:TP Link outdoor security wifi camera doesnt show on Tapo app when im off the wifi network-Solution

2024-04-24 08:11:31 - last edited 2024-05-06 12:48:44

@Andrew1971

Hi,

You can refer to the instructions below to troubleshoot if you fail to control the camera on the Tapo app remotely.

What to do if I can't control my Tapo cameras on the Tapo app?

Generally, there is no need to open a port on the router for the camera to control it remotely. If the problem remains, please help confirm:

1. Send me(Solla-topee) the MAC address of your TC65 via a private message.

2. The test results of the above steps.

3. The LED status on the camera.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Recommended Solution

1 Reply

Solla-topee

2024-04-24 08:11:31 - last edited 2024-05-06 12:48:44

Posts: 13654

Helpful: 2360

Solutions: 2035

Stories: 8

Registered: 2020-05-19

Re:TP Link outdoor security wifi camera doesnt show on Tapo app when im off the wifi network-Solution

2024-04-24 08:11:31 - last edited 2024-05-06 12:48:44

@Andrew1971

Hi,

You can refer to the instructions below to troubleshoot if you fail to control the camera on the Tapo app remotely.

What to do if I can't control my Tapo cameras on the Tapo app?

Generally, there is no need to open a port on the router for the camera to control it remotely. If the problem remains, please help confirm:

1. Send me(Solla-topee) the MAC address of your TC65 via a private message.

2. The test results of the above steps.

3. The LED status on the camera.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

TP Link outdoor security wifi camera doesnt show on Tapo app when im off the wifi network

TP Link outdoor security wifi camera doesnt show on Tapo app when im off the wifi network

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