Camera is detecting events outside of the detection zone
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hi,
Everything is in the title. The camera is detecting events (cars etc) ouside of the detection zone.
Even with a sensibility of 6/10 for cars, it's detecting cars that are outside of the detection zone (set for all).
Is the detection zone not working at all for you as well on the C420?
Thanks
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi,
Please help confirm the following information for the reported case.
1. Ensure the camera's firmware, hub's firmware, and the Tapo app are up to date.
2. On the camera's Device Settings>Detection page, please send me a picture of this page and a picture of the Wake-up Sensitivity page.
3. Share a video showing the reported case.
Best Regards
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Hi,
If you have a cloud service such as Google Drive, you can upload the video and picture to the cloud server and generate a link, then send me the link to download them.
Or I'll escalate your case to our tech team so that they can contact you via email, and you can send us the video and picture via email.
Best Regards
- Copy Link
- Report Inappropriate Content
@mikael95 Hi, Here's a recent thread of mine for similar issues.
https://community.tp-link.com/en/smart-home/forum/topic/660164
It seems a bit strange, but I think this is the reason: "Activity Zones or Privacy Zones won’t affect the PIR sensor" ?
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 434
Replies: 4
Voters 0
No one has voted for it yet.