Archer BE19000 and Tapo C520 WS Camera no longer shows live pan
I recently switched from an ASUS tuf gaming router to the BE19000 router, but after relinking my cameras and placing them on the IoT network I can longer see a live pan feed and if I select predefined angle for the camera to look at it won't show me unless I leave the camera view and then re select it. This was working fine on my old ASUS router.
Is it possible that being on the IoT network prevents it from sending data directly back to me?
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Hi,
Usually, the router's IoT network won't prevent the camera from sending data to the Tapo app. In this case, please confirm the following information for further analysis.
1. Is the problem that you can watch the camera's live view page, but if you pan & tilt the camera, the live view page is no longer working?
If so, what error message will appear on the camera's live view page?
2. Please ensure the firmware of the camera and the Tapo app version are up to date.
3. On the camera's Device Settings>Device Info page, tap the Wi-Fi icon and send me the RSSI value.
4. If you remove the predefined angle and re-add one, can you pan & tilt the camera to the new angle and continue watching the camera's live feed?
Best Regards
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- Report Inappropriate Content
Hi,
Usually, the router's IoT network won't prevent the camera from sending data to the Tapo app. In this case, please confirm the following information for further analysis.
1. Is the problem that you can watch the camera's live view page, but if you pan & tilt the camera, the live view page is no longer working?
If so, what error message will appear on the camera's live view page?
2. Please ensure the firmware of the camera and the Tapo app version are up to date.
3. On the camera's Device Settings>Device Info page, tap the Wi-Fi icon and send me the RSSI value.
4. If you remove the predefined angle and re-add one, can you pan & tilt the camera to the new angle and continue watching the camera's live feed?
Best Regards
- Copy Link
- Report Inappropriate Content
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