My tapo c500 every time offline
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Hi,
You can refer to the instructions below to troubleshoot if your camera keeps losing connection.
What should I do if my Tapo smart device keeps losing connection or going offline?
If the problem remains, please confirm:
1. LED status on the camera when it is offline, e.g. red/green blinking/green steady, etc.
2. The model number Wi-Fi router and your network topology.
3. How often does this problem occur? How do you restore the connection, such as restarting the camera or rebooting the router?
4. The signal strength/RSSI value on the camera when it's working.
Best Regards
- Copy Link
- Report Inappropriate Content
Hi,
You can refer to the instructions below to troubleshoot if your camera keeps losing connection.
What should I do if my Tapo smart device keeps losing connection or going offline?
If the problem remains, please confirm:
1. LED status on the camera when it is offline, e.g. red/green blinking/green steady, etc.
2. The model number Wi-Fi router and your network topology.
3. How often does this problem occur? How do you restore the connection, such as restarting the camera or rebooting the router?
4. The signal strength/RSSI value on the camera when it's working.
Best Regards
- Copy Link
- Report Inappropriate Content
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