ONVIF GetStatus Command Fails with "NoProfile" Error

ONVIF GetStatus Command Fails with "NoProfile" Error

ONVIF GetStatus Command Fails with "NoProfile" Error
ONVIF GetStatus Command Fails with "NoProfile" Error
2024-08-04 14:16:54 - last edited 2024-08-07 19:21:10
Model: Tapo C212  
Hardware Version: V2
Firmware Version: 1.2.11 Build 231120

Hello,

 

I am using Tapo C212 on the latest firmware and am trying to get the current PTZ values from the camera. The ONVIF protocol specifies the GetStatus command to retrieve these (see section 5.3.6 GetStatus in the ONVIF PTZ Service Specification).

When sending the request to the camera, the command fails with the error "env:Sender - ter:InvalidArgVal - ter:NoProfile" ("The requested profile token ProfileToken does not exist.")

However, the profile token does exist, as it works fine with the other commands, such as "AbsoluteMove".

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#1
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5 Reply
Re:ONVIF GetStatus Command Fails with "NoProfile" Error
2024-08-06 09:53:22

  @ymlu 

Hi,
I have reported the case to the tech team, and they will contact you via email to troubleshoot your case. Please wait patiently.
Best Regards

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#2
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Re:ONVIF GetStatus Command Fails with "NoProfile" Error
2024-08-11 03:58:45

ymlu wrote

Hello,

 

I am using Tapo C212 on the latest firmware and am trying to get the current PTZ values from the camera. The ONVIF protocol specifies the GetStatus command to retrieve these (see section 5.3.6 GetStatus in the ONVIF PTZ Service Specification).

When sending the request to the camera, the command fails with the error "env:Sender - ter:InvalidArgVal - ter:NoProfile" ("The requested profile token ProfileToken does not exist.")

However, the profile token does exist, as it works fine with the other commands, such as "AbsoluteMove".

I. Have 2 tabo camera?  310_A134 ND C320ws(Eu) ver:2.0

ymlu 

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#3
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Re:ONVIF GetStatus Command Fails with "NoProfile" Error
2024-08-11 03:59:15

  @ymlu 

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#4
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Re:ONVIF GetStatus Command Fails with "NoProfile" Error
2024-08-11 09:11:05

  @Solla-topee Thank you, a system engineer already contacted me. Unfortunately I do not have access to the camera in the next weeks, but will test the suggested solutions as soon as possible.

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#5
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Re:ONVIF GetStatus Command Fails with "NoProfile" Error
2024-08-11 09:11:40 - last edited 2024-08-11 09:12:09

  @Gbox Sorry, I don't understand.

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