Tapo Smart Automations and Shortcuts are Unreliable

Tapo Smart Automations and Shortcuts are Unreliable

Tapo Smart Automations and Shortcuts are Unreliable
Tapo Smart Automations and Shortcuts are Unreliable
2024-08-19 17:25:56 - last edited 2024-09-09 03:16:30
Model: Tapo P110M  
Hardware Version: V1
Firmware Version: 240617 Rel.153525

Since switching internet service provider the remote operation of my Tapo P110M plugs and Kasa KL60 bulbs has been unreliable. The automations and shortcuts include multiple devices switching on/off at the same time but some or all of these actions will fail. Also, when away from home the Tapo app on my mobile phone will often show that random devices are offline for brief periods.

I continue to use the same 2.4GHz wireless access point, so the SSID, RF channel number and RSSI values are unchanged. The new FTTP service is on F&W Networks and uses a Adtran 814-v6 gateway which is connected by Ethernet cable to my wireless access point. The Adtran’s WiFi is disabled. The new ISP changed my service from CG-NAT to a dynamic IP address, but that has made no difference. I have other smart plugs, thermostats, cameras, media streaming hubs and speakers in the home and these all continue to operate through the new gateway without issue.

For the time being I still have access to my old FTTC service using a TalkTalk gateway. Switching my 2.4GHz WiFi connection back to this gateway gives me 100% reliability. But this service will be disconnected soon, so desperately trying to find a solution to the unreliable connections.

Due to using the same WAP with both ISPs I’m convinced that the issue is not WiFi related and is some sort of routing or communication issue between the new gateway and the TP-Link cloud. Are there any services or ports that I should manually enable on the new gateway?

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Re:Tapo Smart Automations and Shortcuts are Unreliable-Solution
2024-08-21 08:04:26 - last edited 2024-09-09 03:16:30

  @Womble 

 

Automation is mainly a cloud feature, it won't operate when the smart devices disconnect from the cloud (remote control failure).

 

Which country are you located in? UK? Ireland? Your case seems unique and it might related to the ISPs in some way indeed. To assist with this case, a specialist will help to follow it up through email, please check your inbox later and confirm. 

 

 

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Re:Tapo Smart Automations and Shortcuts are Unreliable-Solution
2024-08-21 08:04:26 - last edited 2024-09-09 03:16:30

  @Womble 

 

Automation is mainly a cloud feature, it won't operate when the smart devices disconnect from the cloud (remote control failure).

 

Which country are you located in? UK? Ireland? Your case seems unique and it might related to the ISPs in some way indeed. To assist with this case, a specialist will help to follow it up through email, please check your inbox later and confirm. 

 

 

——————

Related Articles

What can I do if the Smart Action/Automation doesn’t take effect as expected?

Cannot use the Tapo/Kasa app to control my smart devices

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
Recommended Solution
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