D235 doorbell showing solid orange but not resetting when pressing the reset button

D235 doorbell showing solid orange but not resetting when pressing the reset button

16 Reply
Re:D235 doorbell showing solid orange but not resetting when pressing the reset button
a week ago
When my D235 goes orange it really disconnects from my WiFi, I can see that in my router interface. After an hour or so it reconnects. None of my other (6) cameras do this.
  0  
  0  
#12
Options
Re:D235 doorbell showing solid orange but not resetting when pressing the reset button
a week ago
I have three C500 and three C225 that continue to work just fine when my D235 goes offline.
  0  
  0  
#13
Options
Re:D235 doorbell showing solid orange but not resetting when pressing the reset button
a week ago

  @Scratchen 

 

What's the firmware version of your D235 doorbell? Please check the signal strength of the doorbell (Tapo app > doorbell Device Settings page > Device Info > tap the WiFi/signal icon to check the RSSI rate), if the signal is weak, consider place a network extension device in between the router and doorbell.

 

Strong: more than -50 dBm

Good to Average: among -70 dBm to-50 dBm

Poor: less than -70 dBm

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
  0  
  0  
#14
Options
Re:D235 doorbell showing solid orange but not resetting when pressing the reset button
a week ago

  @Wayne-TP 

Signal strength is -55 and the firmware is 1.1.13. 
 

  0  
  0  
#15
Options
Re:D235 doorbell showing solid orange but not resetting when pressing the reset button
a week ago

  @Scratchen 

 

What router do you use? Any network extension devices? 

 

To assist this case, a specialist will help to follow it up through email. Please check your inbox later to confirm. 

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
  0  
  0  
#16
Options
Re:D235 doorbell showing solid orange but not resetting when pressing the reset button
a week ago

  @Wayne-TP 

Ubiquity Amplifi HD. All my Tapo cameras are on its own 2.4GHz network. 

  0  
  0  
#17
Options