Home

Forums

Stories

Knowledge Base

Smart Home Community > Tapo Smart Camera > Tapo C720 Camera lens fault

< Tapo Smart Camera

Tapo C720 Camera lens fault

WSC4

2024-09-19 09:24:02 - last edited 2024-09-23 08:56:03

Posts: 36

Helpful: 5

Solutions: 3

Stories: 0

Registered: 2024-09-16

Tapo C720 Camera lens fault

2024-09-19 09:24:02 - last edited 2024-09-23 08:56:03

Tags: #Night Mode

Model: Tapo C720

Hardware Version: V1

Firmware Version: 1.2.2

There are large marks, blotches or blemishes on the videos and photos taken by this camera at night. It is on the right of the image, and I have arrowed the area on one of the images. These marks do not show during the day.

2,jpg

I have cleaned the lens carefully with a proper camera lens cleaner, examined the lens closely and cannot see any scuff marks or scratches on it.

Could it be that the C720 lens is faulty internally?

1 Accepted Solution

Solla-topee

2024-09-20 09:08:13 - last edited 2024-09-23 08:56:03

Posts: 13654

Helpful: 2360

Solutions: 2035

Stories: 8

Registered: 2020-05-19

Re:Tapo C720 Camera lens fault-Solution

2024-09-20 09:08:13 - last edited 2024-09-23 08:56:03

@WSC4

Hi,
Your problem may be caused by the reflection of the top and side walls within the camera's monitoring range in night mode.
It is recommended that you adjust the camera's installation or lens position to minimize the reflection of the wall and check if the problem will disappear.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Recommended Solution

WSC4

LV2

2024-09-21 05:44:49 - last edited 2024-10-06 00:12:40

Posts: 36

Helpful: 5

Solutions: 3

Stories: 0

Registered: 2024-09-16

Re:Tapo C720 Camera lens fault

2024-09-21 05:44:49 - last edited 2024-10-06 00:12:40

@Solla-topee

Thank you for getting back to me about this.

OK. I have adjusted the camera straight ahead into this position. Before, it was turned to the left as far as it could go. I will test it out tonight and see how it goes.

By the way, is that bulb shape under the camera (see arrow) an infrared light for the camera?

WSC4

LV2

2024-09-23 09:21:41 - last edited 2024-09-24 01:21:38

Posts: 36

Helpful: 5

Solutions: 3

Stories: 0

Registered: 2024-09-16

Re:Tapo C720 Camera lens fault

2024-09-23 09:21:41 - last edited 2024-09-24 01:21:38

@Solla-topee

Thank you, Just to let you know that with the camera pointing straight ahead, the reflection blotches or flaring are not showing on the videos or photos anymore. However, I cannot keep the camera pointing there because it is not covering my veranda and driveway. I will need to point it more to the left and try and keep the reflection as low as possible.

Is that bulb shape under the camera (see arrow) the infrared light for the camera?

Solla-topee

2024-09-23 10:20:07

Posts: 13654

Helpful: 2360

Solutions: 2035

Stories: 8

Registered: 2020-05-19

Re:Tapo C720 Camera lens fault

2024-09-23 10:20:07

@WSC4

Hi,
The bulb shape under the camera is not infrared light for the camera, it's the motion sensor.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Tapo C720 Camera lens fault

Tapo C720 Camera lens fault

Information

Voters 0

Tags