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Can Only View locally

benenz116

2024-10-02 14:08:19

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Registered: 2024-10-02

Can Only View locally

2024-10-02 14:08:19

Model: Tapo C100

Hardware Version: V3

Firmware Version:

My cameras will not pull up in the app when I am away from home.

2 Reply

WSC4

LV2

2024-10-03 00:00:40

Posts: 20

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Registered: 2024-09-16

Re:Can Only View locally

2024-10-03 00:00:40

@benenz116

Do you switch to Mobile Data when away from your home?

If connecting to another Wi-Fi network away from home, like from a friends house or club et cetera, your home modem to camera signal could be too weak.

Solla-topee

2024-10-06 12:22:27

Posts: 13107

Helpful: 2245

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Registered: 2020-05-19

Re:Can Only View locally

2024-10-06 12:22:27

@benenz116

Hi,
You can refer to the link below to troubleshoot the reported issue.
What to do if I can't control my Tapo cameras on the Tapo app?

If the problem remains, please check:
1. The LED status on the camera.
2. What's the model number of your router? Do you have internet when connecting to the router?
3. What troubleshooting you did? What were the test results?

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Can Only View locally

Can Only View locally

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