Tapo C110 rtsp stream has very loud continuous noise

Tapo C110 rtsp stream has very loud continuous noise

Tapo C110 rtsp stream has very loud continuous noise
Tapo C110 rtsp stream has very loud continuous noise
3 weeks ago - last edited 3 weeks ago
Model: Tapo C110  
Hardware Version: V2
Firmware Version: 1.4.3

Hey there,

Very recently, maybe for the past few days, my Tapo C110 camera that I'm using as a baby monitor via VLC player from the rtsp stream started transmitting a rather loud noise along with all the other audio. This happens no matter if there is any noise near the camera. The noise changes frequencies when I switch between the camera's different resolutions, it's high-pitched at 2k, a bit lower at 1080p and even lower on 720p. This just started happening, maybe it's related to the firmware update that I noticed the camera having a few days ago.

I don't see any settings regarding audio adjustment, noise cancellation that I can tune down and the humm is getting very loud and annoying. I'll upload a sample on Youtube. In the sample every tone and frequency shift is me switching between the different resolutions - 2k/1080p/720p and also switching between 15 and 30fps modes.
https://www.youtube.com/watch?v=aDsFoVbdykw


Any suggestions? Thanks in advance.

Edit: I just checked the Tapo app just in case and it can also be heard there clearly when the volume is raised a bit.

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#1
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6 Reply
Re:Tapo C110 rtsp stream has very loud continuous noise
3 weeks ago

I actually want to add several new things that are going wrong in the past few days that may be connected to the same firmware update.

The baby crying detection is detecting literally any voice in the room and sending notifications when people are just talking normally. It's set on low sensitivity and constantly sends notifications when it hears voices.

The camera sometimes doesn't switch to infrared. I think this fixed itself when I forced it to infrared and then back to auto. I'll report back after a few more days.

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#2
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Re:Tapo C110 rtsp stream has very loud continuous noise
3 weeks ago

  @Playnot 

Hi, 
Could you please share video recordings on the Tapo app showing the noise and the baby crying detection issue? Thanks!
Best Regards

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#3
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Re:Tapo C110 rtsp stream has very loud continuous noise
3 weeks ago

  @Solla-topee Hello,

I've already shared a YouTube video above with the noise recorded in different resolutions and refresh rates. I'll try to capture the baby crying notification issue the next time it happens.

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#4
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Re:Tapo C110 rtsp stream has very loud continuous noise
3 weeks ago

  @Playnot 

Hi,
Thank you for the cooperation. By the way, do you capture the video on the Tapo app or VLC?
Best Regards

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#5
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Re:Tapo C110 rtsp stream has very loud continuous noise
3 weeks ago

  @Solla-topee I captured the video in VLC, however the noise has never been there before, it's a recent development. I also hear the same noise when I use the app and turn up the volume a bit, as stated in the edit of my original post. Here is a link with a recording downloaded from the Tapo app.
https://youtu.be/0X2m9rMm_98

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#6
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Re:Tapo C110 rtsp stream has very loud continuous noise
3 weeks ago

  @Playnot 

Hi,
I have escalated the noise issue to the tech team, and they will contact you via email to follow up on this case. Please check your email box and confirm.
For the problem related to the Baby Crying Detection feature, you can send the video showing the problem to the tech team directly if the problem occurs.
Best Regards

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#7
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