I'm having exactly the same problem. I hope there is a solution.

  @mscgunaydin 

 

Hitting the Gear Icon, there is a "Reboot Camera" down the bottom in Camera Settings.  This is a catch-22 situation, because with the camera off-line, you cannot get to it.

 

In details it states: If you've changed your home Wi-Fi network name (SSID) or password, please reconnect your smart device to Wi-Fi.  The last sentence is an underlined link in blue to do this.

 

From what I have read so far, you need and put back your old SSID or password in your modem or router. The camera in the app should then come back online.  From there, you can proceed with the reboot camera.  I will see what happens.

 

I tested this out, and I am afraid if you change your Wi-Fi SSID, the only way to get the camera back online is to press the reset button on the camera. Before I did that, I put back my old SSID and the camera came back online. In settings, I rebooted the camera, put back my new SSID, but it did not work. Switching the camera off and on a number of times at the mains switch does not help.

 

When pressing the rest button, I'm not too sure if you lose all your settings in the app and you have to key those back in. I uninstalled and reinstalled the camera, and I think that was a mistake.

  @Solla-topee 

 

Thank you.  Yes, that that will work without using the reset button on the camera.

 

What I should have done using the modem admin configuration, is to change back to my old Wi-Fi SSID.  Then in the app, Device Settings, Remove Camera.  Then back into the modem admin config, and change to the new Wi-Fi SSID.  In Tapo, Add Device, Outdoor Camera and install the C720 as a new install.

 

Of course, if you do it this way or use the factory reset button you lose all your previous settings. I don't know what I was thinking in my last post.

 

Thanks for your help in this situation.