Smart Home Community > Tapo Smart Switch > Light switches suddenly stopped working - S220
< Tapo Smart Switch

Light switches suddenly stopped working - S220

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Light switches suddenly stopped working - S220

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Light switches suddenly stopped working - S220
Light switches suddenly stopped working - S220
2024-10-11 15:20:18 - last edited 2024-11-22 09:54:12
Model: Tapo S220  
Hardware Version:
Firmware Version: 1.9.0 Build 231106 Rel.164353

I have a Hub H100 that links my S220 light switch.  One of the switches is on a schedule and the other is not.

 

For some reason, the one on the schedule stopped working - fix was to reboot the hub - all good.

 

Now neither switch works.  If I use the app to turn on or off either light, the switch just clicks and no lights come on. I cannot even manually use the switch to turn the lights on or off.

 

I've had no low battery warnings and the light on the hub is blue.  The app also allows me to check the firmware so they have access to the internet

 

Any ideas?  Had these for 10 months and have been wokring fine up until this week

 

Thanks

  0      
 
  0      
 
#1
Options
1 Accepted Solution
Re:Light switches suddenly stopped working - S220-Solution
2024-10-12 09:35:01 - last edited 2024-11-22 09:54:12

  @Lance70 

 

When you manually press switch, does the LED on the side of switch light up, say three times?

 

Could you please confirm whether your switch is actually wired to a specific light in the circuit? Some users may choose not to wire the switch to a light but instead control their desired devices through automation. I’d like to understand if your situation might be similar to this.

 

If your Tapo S220 switch is used in the standard way (wire to a specific light), please try performing a factory reset on the switch. After that, manually press the switch to see if it can turn the light on and off normally. 

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
Recommended Solution
  0  
  0  
#2
Options
1 Reply
Re:Light switches suddenly stopped working - S220-Solution
2024-10-12 09:35:01 - last edited 2024-11-22 09:54:12

  @Lance70 

 

When you manually press switch, does the LED on the side of switch light up, say three times?

 

Could you please confirm whether your switch is actually wired to a specific light in the circuit? Some users may choose not to wire the switch to a light but instead control their desired devices through automation. I’d like to understand if your situation might be similar to this.

 

If your Tapo S220 switch is used in the standard way (wire to a specific light), please try performing a factory reset on the switch. After that, manually press the switch to see if it can turn the light on and off normally. 

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
Recommended Solution
  0  
  0  
#2
Options

Information

Helpful: 0

Views: 493

Replies: 1

About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.