Connection problem

Connection problem

Connection problem
Connection problem
2024-10-12 22:03:00 - last edited 2 weeks ago
Model: Tapo C320WS  
Hardware Version:
Firmware Version:

When I open the app the camera always get disconnected 

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#1
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1 Accepted Solution
Re:Connection problem -Solution
2024-10-14 08:55:13 - last edited 2 weeks ago

  @Roxk 

Hi, 
You can refer to the instructions below to troubleshoot the unstable issue.
What should I do if my Tapo smart device keeps losing connection or going offline?
 

Please confirm the following information if the problem remains.
1. The LED status on the camera when the issue occurs.
2. How often does the issue occur?
3. The troubleshooting you did and the results.
4. The signal strength(RSSI value) of the camera when it's working.
5. Is the camera displayed offline on the Tapo app in the local network?

 

Best Regards

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#2
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1 Reply
Re:Connection problem -Solution
2024-10-14 08:55:13 - last edited 2 weeks ago

  @Roxk 

Hi, 
You can refer to the instructions below to troubleshoot the unstable issue.
What should I do if my Tapo smart device keeps losing connection or going offline?
 

Please confirm the following information if the problem remains.
1. The LED status on the camera when the issue occurs.
2. How often does the issue occur?
3. The troubleshooting you did and the results.
4. The signal strength(RSSI value) of the camera when it's working.
5. Is the camera displayed offline on the Tapo app in the local network?

 

Best Regards

Recommended Solution
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#2
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