Black screen in complete darkness

Black screen in complete darkness

Black screen in complete darkness
Black screen in complete darkness
3 weeks ago
Model: Tapo C200  
Hardware Version:
Firmware Version:

When I place my camera in a complete dark environment I cannot see anything.

I tried rebooting, reinstalling. Nothing works.

The camera automatically turns to night mode (I can hear the click), but if there is absolutely no source of light the screen is almost black (some vague shadows appear but no object can be detected).

Is this normal behaviour or the IR sensor is broken?

Thank you!

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Re:Black screen in complete darkness
3 weeks ago

  @MihaiStc 

Hi, 
1. When the problem occurs, on the camera's Live View page, is the camera selected in Night mode? Can you see the red IR light on the camera?

2. You can try to switch the Video mode between Day mode and Night mode, shake the camera, and reboot the camera to check if the problem is solved.

Best Regards

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