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Tapo C500 Pan/Tilt

Mrs_S

2024-10-31 22:35:30 - last edited 2024-11-18 12:41:02

Posts: 8

Helpful: 9

Solutions: 2

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Registered: 2020-07-22

Tapo C500 Pan/Tilt

2024-10-31 22:35:30 - last edited 2024-11-18 12:41:02

Tags: #ONVIF/RTSP

Model: Tapo C500

Hardware Version: V1

Firmware Version: 1.3.1 Build 240820 Rel.71705n

I have been using a Tapo C500 for some time with an NVR and everything has been working fine.

I updated the firmware recently.

From V1_1.1.3 Build 231213 Rel. 37124n

To V1_1.3.1 Build 240820 Rel.71705n

The Pan/Tilt has now stopped working via the NVR, but it’s working via the Tapo App.

Is this an issue with the updated firmware?

1 Accepted Solution

Mrs_S

LV1

2024-11-16 18:55:02 - last edited 2024-11-18 12:41:02

Posts: 8

Helpful: 9

Solutions: 2

Stories: 0

Registered: 2020-07-22

Re:Tapo C500 Pan/Tilt-Solution

2024-11-16 18:55:02 - last edited 2024-11-18 12:41:02

@Mrs_S

For reference, I received an updated firmware for my C500 on 14/11/2024 that has fixed the ONVIF pan/tilt problem that I had with my NVR and CMS software.

Excellent support from the TP-Link team, thanks very much.

Recommended Solution

3 Reply

Solla-topee

2024-11-01 07:51:07

Posts: 13654

Helpful: 2359

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Registered: 2020-05-19

Re:Tapo C500 Pan/Tilt

2024-11-01 07:51:07

@Mrs_S

Hi,
I see your post on this thread, and it's suggested to follow up your problem on that thread.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Mrs_S

LV1

2024-11-16 18:55:02 - last edited 2024-11-18 12:41:02

Posts: 8

Helpful: 9

Solutions: 2

Stories: 0

Registered: 2020-07-22

Re:Tapo C500 Pan/Tilt-Solution

2024-11-16 18:55:02 - last edited 2024-11-18 12:41:02

@Mrs_S

For reference, I received an updated firmware for my C500 on 14/11/2024 that has fixed the ONVIF pan/tilt problem that I had with my NVR and CMS software.

Excellent support from the TP-Link team, thanks very much.

Tapo C500 Pan/Tilt

Tapo C500 Pan/Tilt

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