Tapo c520ws not returning to it's default position after motion tracking
Unfortunately both of my Tapo c520ws camera's do not return to its original position after motion tracking.
What I did to try to solve it:
- disabled motion tracking, reboot the camera, set the camera to the desired position, enabled motion tracking
- pan/tilt correction
- set detection zones, remove detection zones
- changed default position
What else can I do? Reading om the forum the problem occurs on almost all camera's.
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I can confirm that I’m experiencing the same issue with the latest firmware (v1.2.10). At times, the camera returns to its original position after motion detection, but occasionally it doesn’t, resulting in a slight shift from its original position.
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Hi,
1. Would you please send us a video showing the reported issue?
2. Please refer to the instructions below to collect the camera log, and record the date, time, and time zone when the issue occurs.
How to get the log of Tapo Camera
Best Regards
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Hi,
Firmware version v1.1.1 is the current latest firmware version for the Tapo C520WS V2. The v1.2.10 is a firmware version for the Tapo C520WS V1. The V1's firmware can't be used on the V2.
If you have any questions about the Tapo C520WS V2, please provide detailed information for further assistance.
Best Regards
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