C310 Playback & Download won`t load outside my home network, live stream is also unreliable
When my smartphone is connected to the same wifi network as my camera - everything works perfect. Once i`m away and use mobile data or other wi-fi networks this happens:
- live stream would either play with no issues or stay in constant loading half of the time (the spinning ∞)
- trying to access Playback & Download menu is guaranteed to kill the live stream even if it was working fine
- in Playback & Download i can see all the activity timestamps (motion/person detected) they are actual and up to date but none of them would load or even generate a thumbnail (constant spinning ∞) notifications also work fine
Thing i tried so far:
- rebooting the camera
- clearing the app cache and data
- updating firmware and Tapo app
- setting my router DNS to 8.8.8.8.
- forwarding port 554 (it works for RTSP, i was able to watch the live feed from my PC. But didn`t help with Tapo app)
- disabling ipv6
Wifi signal is good, mobile phone data signal is perfect. I get the same results even if i put the camera right next to the router.
Once again everything works perfect once my smartphone is connected to the same wi-fi network. I`m using high-enduracne security-camera grade microSD card.