C310 Playback & Download won`t load outside my home network, live stream is also unreliable

C310 Playback & Download won`t load outside my home network, live stream is also unreliable

C310 Playback & Download won`t load outside my home network, live stream is also unreliable
C310 Playback & Download won`t load outside my home network, live stream is also unreliable
2 weeks ago - last edited 2 weeks ago
Model: Tapo C310  
Hardware Version: V2
Firmware Version: 1.3.11

When my smartphone is connected to the same wifi network as my camera - everything works perfect. Once i`m away and use mobile data or other wi-fi networks this happens:

- live stream would either play with no issues or stay in constant loading half of the time (the spinning ∞)

- trying to access Playback & Download menu is guaranteed to kill the live stream even if it was working fine

- in Playback & Download i can see all the activity timestamps (motion/person detected) they are actual and up to date but none of them would load or even generate a thumbnail (constant spinning ∞) notifications also work fine

 

Thing i tried so far:

- rebooting the camera

- clearing the app cache and data

- updating firmware and Tapo app

- setting my router DNS to 8.8.8.8.

- forwarding port 554 (it works for RTSP, i was able to watch the live feed from my PC. But didn`t help with Tapo app)

- disabling ipv6

 

Wifi signal is good, mobile phone data signal is perfect. I get the same results even if i put the camera right next to the router.

Once again everything works perfect once my smartphone is connected to the same wi-fi network. I`m using high-enduracne security-camera grade microSD card.

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#1
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1 Accepted Solution
Re:C310 Playback & Download won`t load outside my home network, live stream is also unreliable-Solution
2 weeks ago - last edited 2 weeks ago

  @Toyonofuji 

SOLVED by disabling "private DNS" in my smartphone settings

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#6
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7 Reply
Re:C310 Playback & Download won`t load outside my home network, live stream is also unreliable
2 weeks ago

  @Toyonofuji Hi!  I'm no expert, but just curious, are you connected to a VPN? 

ast
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#2
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Re:C310 Playback & Download won`t load outside my home network, live stream is also unreliable
2 weeks ago

  @astph

Hello. Thank you for reply. No, i`m not connected to a VPN

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#3
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Re:C310 Playback & Download won`t load outside my home network, live stream is also unreliable
2 weeks ago

  @Toyonofuji 

 

you mentioned this:  forwarding port 554 (it works for RTSP, i was able to watch the live feed from my PC. But didn`t help with Tapo app)

 

Is your PC always ON and connected to your Tapo Camera? If yes, Does your problem still persist if you "turn off" the RTSP or turn off your PC?

 

 

ast
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#4
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Re:C310 Playback & Download won`t load outside my home network, live stream is also unreliable
2 weeks ago

  @astph 

My PC is off when i`m away. I only tried RTSP out of curiosity to see if it`s gonna work.

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#5
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Re:C310 Playback & Download won`t load outside my home network, live stream is also unreliable-Solution
2 weeks ago - last edited 2 weeks ago

  @Toyonofuji 

SOLVED by disabling "private DNS" in my smartphone settings

Recommended Solution
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#6
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Re:C310 Playback & Download won`t load outside my home network, live stream is also unreliable
2 weeks ago

 

  @Toyonofuji 

SOLVED by disabling "private DNS" in my smartphone settings

 

Thanks for sharing!

 

 

ast
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#7
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Re:C310 Playback & Download won`t load outside my home network, live stream is also unreliable
a week ago

  @Toyonofuji 

 

Do you use Android phone or iPhone? 

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#8
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