Tapo c520ws firmware not updating.
I have 4 Tapo c520ws. The problem is that each one has a different firmware. They don't update at all. One has 1.2.10 the other has 1.2.9 and two have 1.2.8. all cameras are v1
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Hi,
Please try to reboot the router, and ensure the camera has a stable internet connection, then check if it's possible to update the firmware successfully.
If the problem remains, you can factory reset the camera, enable a hotspot Wi-Fi on your phone, reconfigure the camera with another phone, connect it to the hotspot Wi-Fi to go to the internet and check if you can update the firmware successfully.
Best Regards
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@Solla-topee not sure if this helps anyone, but I was having similar issues updating the firmware as I had a vpn service running on my router. stopped the vpn and the firmware updated
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Hi,
Currently, there are different firmware versions are being released for Tapo C520WS, so the firmwares of your cameras are not the same.
The latest firmware version of the Tapo C520WS is 1.2.10, and your cameras will be upgraded to this firmware when it is released to your cameras. Please wait patiently.
Best Regards
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Hi,
1. If the LED on the camera is still flashing green until now, please power it off, make sure the internet from the router is stable, move the camera closer to the router, power on the camera, wait for 10 minutes, and then check if the camera will have a solid green light and if the firmware is updated.
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@Solla-topee
I’m experiencing the same issue with my C520WS. On the first attempt, when the Tapo app said an upgrade was available, it failed. I tried twice, and on the last attempt, it stayed stuck on "upgrading..." for over 15 minutes with no progress, while the camera’s green LED kept blinking.
I decided to power off the camera and turn it back on. After reopening the app, it again showed the update available from version 1.2.8 to 1.2.10. However, the same issue persists, and it still gets stuck on "upgrading...".
Could you let me know how large the update is in MBs so I can estimate the approximate download time and check if something went wrong again?
Still in this screen, do not finish
Solla-topee wrote
Hi,
1. If the LED on the camera is still flashing green until now, please power it off, make sure the internet from the router is stable, move the camera closer to the router, power on the camera, wait for 10 minutes, and then check if the camera will have a solid green light and if the firmware is updated.
Best Regards
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Hi,
Please try to reboot the router, and ensure the camera has a stable internet connection, then check if it's possible to update the firmware successfully.
If the problem remains, you can factory reset the camera, enable a hotspot Wi-Fi on your phone, reconfigure the camera with another phone, connect it to the hotspot Wi-Fi to go to the internet and check if you can update the firmware successfully.
Best Regards
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@Solla-topee not sure if this helps anyone, but I was having similar issues updating the firmware as I had a vpn service running on my router. stopped the vpn and the firmware updated
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@Solla-topee is weird today I updated one of my cameras c520ws to last firmware came out today but I have 2 c520ws same version but after update, I have different firmware nr! I don't understand why this updates is coming out just for one camera when I have 2 same same version but is updating only 1:(!
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Hi,
The official firmware for a Tapo camera is being released gradually. It's normal to see that some of your cameras update firmware, but some do not. In this situation, please be patient. Once the new firmware is released to the other Tapo camera, you can update it via the Tapo app.
Best Regards
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