Noise on Tapo C220 camera

Noise on Tapo C220 camera

Noise on Tapo C220 camera
Noise on Tapo C220 camera
Tuesday
Tags: #noise
Model: Tapo C220  
Hardware Version: V1
Firmware Version: 1.2.2

Hello,

 

I have the C220 camera for monitoring the baby's room. This makes a terrible noise even though I reduced the volume of the microphone. It's very difficult to be used as a monitor with this continuous sound. There is no interference with the device, no electronics/router being close to it.

 

I tried to reboot and nothing happens - the only solution is to mute the mcirophone but then it doens't make sense for the scope I bought it. I have C200, C210 and C220 models (only C200 doesn't have this sound issue at all, C210 is lower and we can live with it, but the last C220 is useless as it doesn't serve the scope).

 

Can you please let me know if this is software issue that could be fixed?

  0      
  0      
#1
Options
3 Reply
Re:Noise on Tapo C220 camera
Wednesday

  @VladMCV 

Hi,
Would you please send us a video showing the reported issue for further analysis? And please describe how you record/create the provided video.
Best Regards

  0  
  0  
#2
Options
Re:Noise on Tapo C220 camera
Thursday

  @Solla-topee 

 

I have attached the video, it has been recorded through the app.

File:
F0090D612F5A_20241219230445193.mp4Download
  0  
  0  
#3
Options
Re:Noise on Tapo C220 camera
Friday

  @VladMCV 

Hi,
I have escalated your case to the tech team and they will follow up on your case via email. Please wait patiently.
Best Regards

  0  
  0  
#4
Options