Tapo C520WS going offline

Tapo C520WS going offline

Tapo C520WS going offline
Tapo C520WS going offline
2024-12-20 17:17:48
Model: Tapo C520WS  
Hardware Version:
Firmware Version:

I have 3 C520WS cameras and they constantly go offline.

They go completely "dead", i.e no lights are blinking on the camera.

The only solution is to unplug them and then the come online again.

Any suggestions why this is happening?

 

The all are in less than 5 meters of my ASUS router and I'm 99% sure this have nothing to do with the wifi connection.

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#1
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5 Reply
Re:Tapo C520WS going offline
2024-12-23 10:09:11

  @StefanSwe 

 

Do you use the original power adapter? Double-check the power supply if you're using any extension cables or POE connections. Switch back to the original power adapter and monitor how it goes.

 

Please check router client list to confirm whether the cameras are still connected to WiFi when they go offline.

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#2
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Re:Tapo C520WS going offline
2025-04-03 08:14:24

  @Wayne-TP 

Zdravím, mám stejný problém ikdyž mám kamery připojené na kabel.

Jede třeba celý den v kuse i v noci a pak když se chcí podívat tak z ničeho nic je offline. Později se opět nahodile zase probudí.

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#3
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Re:Tapo C520WS going offline
2025-04-05 07:30:23

  @Wayne-TP 

Hi again,

I keep having problems with all my 3 cameras. 

They disconnect several times a day and they don't reconnect by them self.

When they disconnect it's not possible to ping them.

The only solution at that point is to unplug the power for a couple of seconds.

I'm using the original power adapters.

 

The dBm is between -53 to -59 for all cameras, so good connection quality.
All cameras are within 3-5 meters from router node.
 

Router: Asus Zenwifi CT8.
Channel width 20 mhz
Roaming assistance disabled
Airtime Fairness disabled
Cameras locked to a specific node   (I have also tried to have them 
Static ip for each camera
DFS channels disabled.

2 cameras connected to mesh node,
1 camera to main node
Same problem for all cameras.

Any other suggestions?
I'm so tired of this and about to throw away all these Tapo cameras...

//Stefan

 

 

 

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#4
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Re:Tapo C520WS going offline
2025-04-08 03:24:27

 

StefanSwe wrote

  @Wayne-TP 

Hi again,

I keep having problems with all my 3 cameras. 

They disconnect several times a day and they don't reconnect by them self.

When they disconnect it's not possible to ping them.

The only solution at that point is to unplug the power for a couple of seconds.

I'm using the original power adapters.

 

The dBm is between -53 to -59 for all cameras, so good connection quality.
All cameras are within 3-5 meters from router node.
 

Router: Asus Zenwifi CT8.
Channel width 20 mhz
Roaming assistance disabled
Airtime Fairness disabled
Cameras locked to a specific node   (I have also tried to have them 
Static ip for each camera
DFS channels disabled.

2 cameras connected to mesh node,
1 camera to main node
Same problem for all cameras.

Any other suggestions?
I'm so tired of this and about to throw away all these Tapo cameras...

//Stefan

 

 

 

@StefanSwe 

 

Connect camera adapter to another power outlet. Try to use another adapter if you have one with the same spec. 

 

How long have you been using these cameras?

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#5
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Re:Tapo C520WS going offline
2025-04-08 03:27:35

Foglik wrote

  @Wayne-TP 

Zdravím, mám stejný problém ikdyž mám kamery připojené na kabel.

Jede třeba celý den v kuse i v noci a pak když se chcí podívat tak z ničeho nic je offline. Později se opět nahodile zase probudí.

  @Foglik 

 

Please share more details of your case. For example, device's model, hardware and firmware version; the led status of the camera when it goes offline; whether the camera is still connected to the router when it goes offline, etc. We recommend starting a new discussion for your case by posting a new thread.

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#6
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