Tapo C520WS connectivity issue
Any fix to Tapo C520WS slow WIFI connection after a few minutes of viewing. After reboot it will work fine, then it will become unviewable because of the slow connection. I have a C425 on the same spot/area but no issues. Using original power adapter, wifi signal is 2/3 bars, not motion tracking, distance from Google Wifi access point around 4-5 meters away.
After rebooting, connection will show around 200-400kb/s (viewable), then after a few minutes, it will drop top 50-70kb/s (not viewable)
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Hi,
Because the camera is connected to a mesh Wi-Fi network, the Google device may recommend the camera to roam when it detects Wi-Fi signals from different APs around the camera. The camera won't compare WiFi signal strengths, and when the Google device recommends it to roam, it may roam to another AP.
Therefore, I recommend that you contact your Google device support to check whether you can force the camera to connect to a specific AP.
If you confirm that your Google device does not have this function, please confirm:
1. How many Google APs do you have?
2. How many 2.4G SSIDs in your home network?
3. Please describe your network diagram.
I'll then escalate your case to our tech team for further analysis.
Best Regards
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Hi,
If you have several APs and they use the same SSID & password, it may be the camera is connected to another AP so the speed drops.
You can lock the camera to the nearby AP and check if it helps.
Best Regards
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Hi,
It's recommended to contact your Google device's support to know the detailed steps.
Best Regards
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@Solla-topee I dont know how the Google Wifi mesh can force the Tapo camera to connect to a specific AP (node)...This basically is the Tapo camera should connect AP with strongest signal, logically the closest AP.
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Hi,
Because the camera is connected to a mesh Wi-Fi network, the Google device may recommend the camera to roam when it detects Wi-Fi signals from different APs around the camera. The camera won't compare WiFi signal strengths, and when the Google device recommends it to roam, it may roam to another AP.
Therefore, I recommend that you contact your Google device support to check whether you can force the camera to connect to a specific AP.
If you confirm that your Google device does not have this function, please confirm:
1. How many Google APs do you have?
2. How many 2.4G SSIDs in your home network?
3. Please describe your network diagram.
I'll then escalate your case to our tech team for further analysis.
Best Regards
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Hi,
I have escalated your case to the tech team, and they will follow up on your case via email. Please wait patiently.
Best Regards
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