Bad sound quality
The sound is very unclear. Please provide no noise cancellations firmware @Solla-topee
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Hi,
You can try the following troubleshooting tips and check if they are helpful.
1. Make sure that there are no obstructions covering the microphone and speaker openings on the camera.
2. Confirm that the microphone and speaker volume of the camera are set at a high level on our app.
3. Ensure the camera is positioned to allow clear and unobstructed sound reception. Avoid placing it in enclosed spaces or near surfaces that may reflect sound.
4. Test the audio with your mobile device positioned away from the camera, preferably in a different room. The proximity between the phone and camera during a voice call can cause audio feedback.
If the camera's audio quality remains unchanged, please send me a video showing the reported phenomenon and your camera's MAC address. You can upload the video to your cloud server (such as Google Drive), generate a download link, and send it to me (@Solla-topee) via a private message. You can also send me the camera's MAC address via a private message.
Best Regards
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Hi,
1. It's suggested to send us the camera's MAC address via a private message and remove it from the thread.
2. A new firmware has been pushed to your camera, please update it via the Tapo app and check if it helps.
Best Regards
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Hi,
1. Is there no sound on the camera's Live View page or video recordings?
2. On the Tapo app > Camera's Live View page, please tap the Call icon, tap the icon at the top right corner on the Video Call page, then set the microphone and speaker volume to maximum, then check if there is sound on the camera's Live View or video recordings.
3. On the Tapo Camera's Device Settings > Storage & Recording page, please ensure the Record Sound option is enabled.
4. Please check if the camera's microphone or speaker has something covered. If so, clean the obstacles and check if it helps.
Best Regards
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Bad sound quality
Tags: #Firmware #Solla-topee
Model: Tapo C225
Hardware Version: V2
Firmware Version: 1.1.1
The sound is very unclear. Please provide no noise cancellations firmware @Solla-topee
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- Report Inappropriate Content
Hi,
You can try the following troubleshooting tips and check if they are helpful.
1. Make sure that there are no obstructions covering the microphone and speaker openings on the camera.
2. Confirm that the microphone and speaker volume of the camera are set at a high level on our app.
3. Ensure the camera is positioned to allow clear and unobstructed sound reception. Avoid placing it in enclosed spaces or near surfaces that may reflect sound.
4. Test the audio with your mobile device positioned away from the camera, preferably in a different room. The proximity between the phone and camera during a voice call can cause audio feedback.
If the camera's audio quality remains unchanged, please send me a video showing the reported phenomenon and your camera's MAC address. You can upload the video to your cloud server (such as Google Drive), generate a download link, and send it to me (@Solla-topee) via a private message. You can also send me the camera's MAC address via a private message.
Best Regards
- Copy Link
- Report Inappropriate Content
Hi,
1. We suggest removing the camera's MAC address from the thread, and you can send me (@Solla-topee) the video link and the MAC address via a private message.
2. A new firmware has been pushed to your camera. Please check if it improves the audio quality of your camera.
Best Regards
- Copy Link
- Report Inappropriate Content
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