Green screen on Alexa show 5 3rd gen

Jen93

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Registered: 2025-01-03

Green screen on Alexa show 5 3rd gen

Friday

Tags: #Amazon Alexa #Live View

Model: Tapo D230S1

Hardware Version: V1

Firmware Version: 1.20

I've checked other threads before posting. Ive ensured all of my apps (Tapo, Alexa, Alexa device) are up to date but the green screen issue is continuing on my Alexa Show 5 3rd Gen.

The green screen doesn't appear on my android phone, only my Alexa. The Alexa is brand new.

Any advice on how to fix it would be greatly appreciated.

Picture of Alexa screen

1 Reply

Solla-topee

Yesterday

Posts: 13854

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Registered: 2020-05-19

Re:Green screen on Alexa show 5 3rd gen

Yesterday

@Jen93

Hi,
Please try to watch the camera's live feed on your Alexa app and Echo Show simultaneously, and then check if they both have the green screen.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Green screen on Alexa show 5 3rd gen

Green screen on Alexa show 5 3rd gen

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