C410 goes Offline
Camera goes offline. Connection is -63dba.
Other Cameras are online every time. Only rhis one goes offline. In any time wake up at the wlan.
If this offline I don't become a message. But he save the Video.
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Hi,
I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently.
It's recommended to send the camera log and your router's model number to the tech team via email.
Best Regards
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@Solla-topee
I am experiencing the same issues as described several times in other posts.
I have a C410 camera which worked fine until about 1-2 months ago when it simply started going offline and doesn't record anything.
I used to have the camera outside connected to the solar panel and initially I thought it was a battery issue (not charging enough due to lack of sunlight - winter), but I also tried connecting it directly to a power source and the issue remains.
I did no changes to my network, I have a Deco mesh system in place and several other Tapo Camaras (3*C210, C520, etc) connected to the same system and they work fine.
I've tried putting the camara directly next to the Wi-Fi, with no changes.
The only time when the camera is able to detect any movement is if I'm accessing the camera directly and am viewing it live.
I've turned on the diagnosis, but when checking the log, it doesn't really seem to help.
What else can I do?
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Hi,
You can refer to the instructions below to troubleshoot if the camera keeps going offline.
What should I do if my Tapo smart device keeps losing connection or going offline?
If the phenomenon remains, please confirm the following information.
1. The test results of the above tips.
2. LED status on the camera when it's offline.
3. How often does the issue happen? How do you recover the connection after the camera goes offline?
4. When your phone is on the same network as the camera, is the camera displayed online in the Tapo app?
5. Please send me (@Solla-topee) the camera's MAC address via a private message.
Best Regards
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