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Audio feedback on cam when viewing on amazon echo

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Audio feedback on cam when viewing on amazon echo

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Audio feedback on cam when viewing on amazon echo
Audio feedback on cam when viewing on amazon echo
2025-01-16 12:23:09 - last edited 2025-02-13 03:43:22
Tags: #Live View #Feedback noise
Model: Tapo C325WB  
Hardware Version: V1
Firmware Version:

Hello,

 

Hoping some can provide insight.  I'm getting audio 'noise' or feedback on the cameras speaker when the camera feedback is viewed through the Amazon Alexa echo device, only this specific cam, does not occur on my other c325wb. 

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1 Accepted Solution
Re:Audio feedback on cam when viewing on amazon echo-Solution
2025-01-17 08:03:52 - last edited 2025-02-13 03:43:22

  @TapoUser777 

Hi,
Please check the following information regarding the reported issue.

    1. Make sure that there are no obstructions covering the microphone and speaker openings on the camera.
    2. Ensure the camera is positioned to allow clear and unobstructed sound reception. Avoid placing it in enclosed spaces or near surfaces that may reflect sound.
    3. Do you have the same issue when watching the camera on the Tapo app?
    4. If your Alexa device is positioned near the camera, please move the Alexa device away from the camera, preferably to a different room, and check if the problem remains.

Best Regards

>>How to position my TP-Link camera for optimal performance. >>What to do if the Detection feature is not working on the TP-Link Camera? >>Encrypt microSD Card: Protecting Video Recordings Stored on the SD Card.
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Re:Audio feedback on cam when viewing on amazon echo-Solution
2025-01-17 08:03:52 - last edited 2025-02-13 03:43:22

  @TapoUser777 

Hi,
Please check the following information regarding the reported issue.

    1. Make sure that there are no obstructions covering the microphone and speaker openings on the camera.
    2. Ensure the camera is positioned to allow clear and unobstructed sound reception. Avoid placing it in enclosed spaces or near surfaces that may reflect sound.
    3. Do you have the same issue when watching the camera on the Tapo app?
    4. If your Alexa device is positioned near the camera, please move the Alexa device away from the camera, preferably to a different room, and check if the problem remains.

Best Regards

>>How to position my TP-Link camera for optimal performance. >>What to do if the Detection feature is not working on the TP-Link Camera? >>Encrypt microSD Card: Protecting Video Recordings Stored on the SD Card.
Recommended Solution
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Feedback noise
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