Network Unstable Error
I have been using TP-Link products happily for years and never had a serious issue until now. I recently bought a Tapo C200C Camera and unfortunately no matter what I do I can not connect it to my Tapo App on IOS (iPhone and iPad). I get as far as the device saying that the network is connected, but when I then come to the 'configuring' bit after a couple of minutes I get the "Network Unstable Error".
Both camera and iPhone and iPad are within 2 metres of my main ISP modem and I do not experience any issues whatsoever with any of my other devices.
After the process hangs on the Tapo App the light on the camera is fixed orange and the camera does not appear on the App.
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Hi,
I'm willing to help you with this case, please confirm the following information for analysis.
1. If the LED on the camera is solid orange, it means the camera is connected to the Wi-Fi but not connected to the internet/our cloud server.
In this situation, is your phone connected to the same Wi-Fi as the camera, and then you see the camera on the Tapo app but can't watch its live feed?
2. You can try to change the DNS server on the router and check if it helps.
3. If you have tried to factory reset the camera many times, have you tried connect the camera to a different Wi-Fi network, but the issue remains?
Best Regards
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Hi,
Do you have a problem when configuring the camera?
Please try to factory reset the camera, enable a hotspot Wi-Fi on your phone, reconfigure it with a different phone, connect it to the hotspot Wi-Fi, and then check if the camera will work fine.
Best Regards
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From what I can see in the forum this error is happening frequently, perhaps too frequently. Perhaps that might explain why nobody from Tp-Link has even bothered to reply to this thread.
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Hi,
I'm willing to help you with this case, please confirm the following information for analysis.
1. If the LED on the camera is solid orange, it means the camera is connected to the Wi-Fi but not connected to the internet/our cloud server.
In this situation, is your phone connected to the same Wi-Fi as the camera, and then you see the camera on the Tapo app but can't watch its live feed?
2. You can try to change the DNS server on the router and check if it helps.
3. If you have tried to factory reset the camera many times, have you tried connect the camera to a different Wi-Fi network, but the issue remains?
Best Regards
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@Rob123 Glad to hear your case is solved. 
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@Solla-topee Hello can you please help me to go back my access to my phone after i accidentally removed my camera?
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Hi,
Typically, removing the camera from the Tapo app means factory resetting the camera. If the LED on the camera is flashing red and green, you can try to reconfigure it on the Tapo app.
How to set up the Tapo camera
Best Regards
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@Solla-topee hi. Tapo C200C accidentally deleted from TpLink Account App after setup. Now red light not blinking. Now solid red light. Camera not moving at all after power on. And power off
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Hi,
You can try the following steps to troubleshoot and check if they are helpful.
1. Turn off your camera, and power it on with the original power adapter that comes with the camera in the package.
2. Remove the SD card from the camera if there is one.
3. Press the reset button on the camera for 10 seconds to perform a factory reset.
4. If the LED changes and flashes red and green, you can try to reconfigure it. If the LED does not respond to the reset operation, you can contact your retailer or our local team to check if the camera is under warranty.
Best Regards
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