Person Detection Feature Not Available on Alexa for C510W

Person Detection Feature Not Available on Alexa for C510W

Person Detection Feature Not Available on Alexa for C510W
Person Detection Feature Not Available on Alexa for C510W
2025-02-09 03:21:44 - last edited 2 weeks ago
Model: Tapo C510W  
Hardware Version:
Firmware Version:

Hello, Tapo Team!
 

I’m having an issue with the person detection feature in the integration of my C510 camera with Alexa. In the Tapo app, the person detection feature works perfectly, but on Alexa, the option to receive specific alerts for person movements does not appear.

I found a topic on the TP-Link forum (link) mentioning that this feature might only be available for Alexa accounts in the U.S. However, I’m a user in Brazil and would really like to use this functionality on my account.
 

Is anyone else facing the same issue? Could the Tapo team provide guidance on whether there’s a solution or a timeline for making this feature available for Alexa accounts in Brazil?

 

  0      
  0      
#1
Options
1 Accepted Solution
Re:Person Detection Feature Not Available on Alexa for C510W-Solution
2 weeks ago - last edited 2 weeks ago

  @joaoap 

 

We recommend submitting a request to Amazon. Our hands are tied if they don't open this feature for other countries and regions.

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
Recommended Solution
  0  
  0  
#3
Options
2 Reply
Re:Person Detection Feature Not Available on Alexa for C510W
2025-02-10 11:37:37

  @joaoap it seems the limitation is on Amazon Alexa rather than from tplink...

  1  
  1  
#2
Options
Re:Person Detection Feature Not Available on Alexa for C510W-Solution
2 weeks ago - last edited 2 weeks ago

  @joaoap 

 

We recommend submitting a request to Amazon. Our hands are tied if they don't open this feature for other countries and regions.

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
Recommended Solution
  0  
  0  
#3
Options