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Tapo C225: No recordings during the crucial ten minutes

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Tapo C225: No recordings during the crucial ten minutes

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Tapo C225: No recordings during the crucial ten minutes
Tapo C225: No recordings during the crucial ten minutes
2025-03-06 07:39:45 - last edited 2025-03-25 11:54:32
Tags: #Recording
Model: Tapo C225  
Hardware Version: V2
Firmware Version: 1.0.12

I bought two Tapo C225 cameras and installed them in the long hallway of my house.

 

The first camera is installed inside my house. It is aimed at the front door which everyone, including me, has to open in order to go into my house.

 

From that door to the staircase leading to the second level of my house is a long hallway.

 

The second camera in installed so that it records anyone who steps onto the staircase to go up to the second level of my house.

 

A strange, inexplicable event occurred yesterday.

 

Five of my close relatives visited me yesterday to celebrate a special occasion. I was the one who opened the front door to let them into my house.

 

For about ten minutes --from the time they entered my house through the front door to the time they went up with me to the second level of my house-- they were no recordings at all. Both cameras did not record the ten minutes of the event.

 

What happened? I can understand if one camera fails to record but both of them?

 

According to official documentation provided by Tapo/TP-Link, internet access or WiFi connectivity is not required of Tapo C225 to record videos because all recordings are made onto each of my two microSD cards.

 

The brand of my microSD cards is SanDisk Max Endurance Pro, 256GB.

 

I have loop recording enabled for my two C225 cameras.

 

I do not subscribed to Tapo Care Cloud Storage.

 

I would appreciate it if technical support could explain why my two C225 cameras failed to record the crucial ten minutes of the event that took place yesterday.

 

 

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#1
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1 Accepted Solution
Re:Tapo C225: No recordings during the crucial ten minutes-Solution
2025-03-11 10:51:49 - last edited 2025-03-25 11:54:32

  @user1001 

Hi,
1. Typically, the camera can continue to record videos even when disconnected from Wi-Fi.

 

2. We need more information to analyze the reported issue, and please help confirm the following info.
  1) Have you enabled the Diagnose option on your camera before the issue happened? If so, please refer to the below instructions to collect the camera log.
    How to get the log of Tapo Camera
  2) Send me(@Solla-topee) the two Tapo C225's MAC addresses via a private message.
  3) Send me the date, time, and time zone when the reported issue happens.
  4) Do you set the cameras to record video continuously? Or only record detection video clips?
  5) Have you enabled the Patrol Mode or Motion Tracking feature on the cameras?

 

Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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Re:Tapo C225: No recordings during the crucial ten minutes
2025-03-07 07:42:58

  @user1001 

Hi,
Has your home experienced a short power outage? If the cameras are off, they cannot save the video recordings to the SD card.
Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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#2
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Re:Tapo C225: No recordings during the crucial ten minutes
2025-03-10 20:56:31 - last edited 2025-03-10 20:57:34

Solla-topee wrote

  @user1001 

Hi,
Has your home experienced a short power outage? If the cameras are off, they cannot save the video recordings to the SD card.
Best Regards

  @Solla-topee 

 

No. I am absolutely sure there was no short power outage during that time because I was the one who opened the door and there was no blackout in my house. I should be in the video recordings as well.

 

But my daughter told me that the WiFi in my house was down/off during the crucial ten minutes.

 

Assuming that my WiFi was hacked and the hacker brought down my WiFi connection, the Tapo C225 camera should continue its normal video recording, am I right?

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#3
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Re:Tapo C225: No recordings during the crucial ten minutes-Solution
2025-03-11 10:51:49 - last edited 2025-03-25 11:54:32

  @user1001 

Hi,
1. Typically, the camera can continue to record videos even when disconnected from Wi-Fi.

 

2. We need more information to analyze the reported issue, and please help confirm the following info.
  1) Have you enabled the Diagnose option on your camera before the issue happened? If so, please refer to the below instructions to collect the camera log.
    How to get the log of Tapo Camera
  2) Send me(@Solla-topee) the two Tapo C225's MAC addresses via a private message.
  3) Send me the date, time, and time zone when the reported issue happens.
  4) Do you set the cameras to record video continuously? Or only record detection video clips?
  5) Have you enabled the Patrol Mode or Motion Tracking feature on the cameras?

 

Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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#4
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