Echo Show and Tapo Cameras
Echo Show and Tapo Cameras
Morning All
Long time lurker first post
Im at a loss, I have 6 Tapo Cameras a mix of C100 C200 and C310 All running the latest firmware. The last 2 weeks I have been unable to watch the live view on both an echo show 5 and echo show 8 (both first gen I believe) The picture is pixelated and sound very muffled and they both experience stuttering and time lags/skipping. They have worked flawlessly for two years with no issues until now. I have tried the factory reset, disabling the Tapo Alexa skill. Nothing seems to fix it.
Network wise I have gigabit full fibre with 4 Eero 6 plus mesh boxes.
No issues whatsoever watching the feeds through the app.
Would appreciate any help you can offer it's driving me nuts 😂
Dan
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Hi,
Please confirm the following information for the reported issue.
1. On the Tapo app > camera's Device Settings > Video & Display > Video Quality page, please ensure you have selected the highest video quality option.
2. How many devices are stream a camera simultaneously? Including via the Tapo app, RTSP/Onvif, or Alexa/Google devices.
3. Have you subscribed to the Tapo Care service?
4. Can you send us a video showing the reported issue? You can upload the video to your cloud server(such as Google Drive), generate a link to download it, and send me(@Solla-topee) the link via a private message.
Best Regards
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xxxdannyxxx wrote
Morning All
Long time lurker first post
Im at a loss, I have 6 Tapo Cameras a mix of C100 C200 and C310 All running the latest firmware. The last 2 weeks I have been unable to watch the live view on both an echo show 5 and echo show 8 (both first gen I believe) The picture is pixelated and sound very muffled and they both experience stuttering and time lags/skipping. They have worked flawlessly for two years with no issues until now. I have tried the factory reset, disabling the Tapo Alexa skill. Nothing seems to fix it.
Network wise I have gigabit full fibre with 4 Eero 6 plus mesh boxes.
No issues whatsoever watching the feeds through the app.
Would appreciate any help you can offer it's driving me nuts 😂
Dan
I'm having exactly the same issue as you! Everything was working perfectly until the last couple of weeks. I've tried everything the same as you to resolve the issue but nothing has worked. I have an Echo Show 5.
I have 2 cameras and the live feed works perfectly on every other device except the Echo Show 5. It's now driving me mad. @xxxdannyxxx
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Thankyou for the reply
In answer to your questions all cameras set to display the highest quality.
I only stream 1 device at a time either phone or the echo shows.
I have the Tapo care subscription for up to 10 cameras.
I will try and work on a video for you if I can
Many thanks
Dan
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Sorry to hear this but it's interesting you have the same issue. Looks like something is wrong somewhere
Dan
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Hi,
I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently.
Best Regards
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@Solla-topee Thankyou
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xxxdannyxxx wrote
@Solla-topee Thankyou
If you get this issue resolved would you be able to let me know please? @xxxdannyxxx
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@SimonClark will do
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Just to let you know they are still working with me on this. Had an update today for both echo shows but still no difference for me. Any better your end
Dan
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