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Motion Detection Notification but no recordings

JonKong

a week ago

Posts: 19

Helpful: 7

Solutions: 1

Stories: 0

Registered: 2020-10-21

Motion Detection Notification but no recordings

a week ago

Tags: #Motion Detection #Live View #Notification

Model: Tapo C420S2

Hardware Version: V1

Firmware Version: 1.3.1

None of my c420 or my D230 are recording motion, I get notifications that there is motion detected, but nothing is recorded, this all worked until a couple of days ago.

Also live view has also stopped working recently, it use to work just took ages, now it looking like it is doing something the just show "Retry".

Anyone got any ideas, I have contacted Technical Support twice with videos but no response...

7 Reply

JonKong

LV1

a week ago

Posts: 19

Helpful: 7

Solutions: 1

Stories: 0

Registered: 2020-10-21

Re:Motion Detection Notification but no recordings

a week ago

Anyone??

Wayne-TP

a week ago

Posts: 4928

Helpful: 854

Solutions: 1561

Stories: 12

Registered: 2020-06-23

Re:Motion Detection Notification but no recordings

a week ago

@JonKong

Try to restart the hub and format the sd card.

Do you see the events listed on the playback page? The videos can't be played? Or is it empty on the playback page?

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

JonKong

LV1

Monday

Posts: 19

Helpful: 7

Solutions: 1

Stories: 0

Registered: 2020-10-21

Re:Motion Detection Notification but no recordings

Monday

@Wayne-TP yeah that was no help at all. I even bought a new micro sd card, but still nothing. Well not strictly true I get the occasional 0:00 "video" on one of the cameras but nothing on the other. Also nothing recorded from the D230 doorbell, all devices are scheduled to record 24/7 so it's not that...

Wayne-TP

Tuesday

Posts: 4928

Helpful: 854

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Stories: 12

Registered: 2020-06-23

Re:Motion Detection Notification but no recordings

Tuesday

@JonKong

To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm.

If the email you used to register for the TP-Link community is not your contact email or you cannot access it, please send me your contact email through private message.

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

DeepThought42

LV1

Yesterday

Posts: 1

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Registered: 2025-03-27

Re:Motion Detection Notification but no recordings

Yesterday

@Wayne-TP

Exactly the same issue here. Tried everything that was suggested. Get notifications but no recordings.

Checked all settings, which are correct.

JonKong

LV1

17 hours ago

Posts: 19

Helpful: 7

Solutions: 1

Stories: 0

Registered: 2020-10-21

Re:Motion Detection Notification but no recordings

17 hours ago

@DeepThought42 do you also have problems with Live View not working?

Wayne-TP

5 hours ago

Posts: 4928

Helpful: 854

Solutions: 1561

Stories: 12

Registered: 2020-06-23

Re:Motion Detection Notification but no recordings

5 hours ago

@DeepThought42

What's the model, hardware, and firmware version of your camera and the hub? Do you use an SD card for local recording, or do you have a Tapo Care subscription for cloud videos?

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

Motion Detection Notification but no recordings

Motion Detection Notification but no recordings

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