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Faulty Lens on C352WB

Faulty Lens on C352WB

Faulty Lens on C352WB
Faulty Lens on C352WB
2025-03-16 23:02:31 - last edited 2025-04-02 11:52:20
Tags: #Fault
Model: Tapo C325WB  
Hardware Version: V1
Firmware Version: 1.2.4

I bought a C325WB back in May last year (2024), and in the last few months, it's started to show waht I can only think is a fault in the internal lens.

It started off with just a couple of curved lines in the corners, and has now evolved to what it seen below.

I didn't really notice it much as I normally have the privacy screen covering this area (which I removed for this photo), it just looks down on our drive / car.

Is this a Hardware fault? If I need to return it fine, but I need a replacement to cover the car / drive, before I send it back. indecision

 

 

 

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#1
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1 Accepted Solution
Re:Faulty Lens on C352WB-Solution
2025-03-17 11:38:30 - last edited 2025-04-02 11:52:20

  @Iccle_Dave 

Hi, 
1. Please wipe the lens with a clean cloth, make sure the lens is clean.
2. Try to restart the camera to see if there is any change.
3. If the problem remains, you can try to contact the retailer or our local team to check if the camera is under warranty.
Best Regards
 

>>How to position my TP-Link camera for optimal performance. >>What to do if the Detection feature is not working on the TP-Link Camera? >>Encrypt microSD Card: Protecting Video Recordings Stored on the SD Card.
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Re:Faulty Lens on C352WB-Solution
2025-03-17 11:38:30 - last edited 2025-04-02 11:52:20

  @Iccle_Dave 

Hi, 
1. Please wipe the lens with a clean cloth, make sure the lens is clean.
2. Try to restart the camera to see if there is any change.
3. If the problem remains, you can try to contact the retailer or our local team to check if the camera is under warranty.
Best Regards
 

>>How to position my TP-Link camera for optimal performance. >>What to do if the Detection feature is not working on the TP-Link Camera? >>Encrypt microSD Card: Protecting Video Recordings Stored on the SD Card.
Recommended Solution
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#2
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Re:Faulty Lens on C352WB
2025-08-03 18:40:02

  @Solla-topee 

 

im having the exact same issue. This is the second 325WB that does it. Any suggestions?

 

unfortunately I don't have time to initiate a warranty process as this is in my mums property and I'm travelling in a few days.

 

 

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#3
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Re:Faulty Lens on C352WB
2025-08-04 06:52:36

  @Ioannis 

Hi, 
It's recommended to resolve the problem by referring to this post. You can contact the retailer or our local team to check if the camera is under warranty when it's convenient for you.
Best Regards

>>How to position my TP-Link camera for optimal performance. >>What to do if the Detection feature is not working on the TP-Link Camera? >>Encrypt microSD Card: Protecting Video Recordings Stored on the SD Card.
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#4
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