App keeps crashing when I try to record footage
Every time I go to record something to my phone the app crashes I have tried uninstalling it and reinstalling it but it's still crashing, it works fine on my wife's phone and on my pc.
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Hi,
Please confirm the following information for further analysis.
1. Do you mean when you go to the camera's live view page and try to manually record a video on your phone, the Tapo app crashes? If so, what error message prompt, or does the app close automatically? Can you send us a video showing the crash issue?
2. What's the model number and OS version of your phone? What's the version of the Tapo app installed on your phone?
Best Regards
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It happens whether I try to record live footage or download recorded history from either camera.
It works fine on my wife'sphone and my PC, my phone is an Oppo A77 with version 14 up to date operating software.
I can't seem to attach a video of the fault here
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Hi,
1. You can upload the video to your cloud server(such as Google Drive), generate a link to download it and send me(@Solla-topee) the link via a private message.
2. Please copy this link and paste it into the browser of your phone to download and install the Tapo Trial app on your phone, and then check if the problem remains with the Tapo Trial app.
Best Regards
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Hi,
Thank you for the updates, and please feel free to reply if you need any further assistance.
Best Regards
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