Cannot connect WIFI

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Cannot connect WIFI

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Cannot connect WIFI
Cannot connect WIFI
2025-03-25 03:21:58 - last edited 2025-04-08 11:45:46
Model: Tapo C200  
Hardware Version: V3
Firmware Version:

I got this error message every time I try to connect to my home wifi. I've tried everything but I don't come further then this. The led is constantly flashing red and green, no matter what I do. My WiFi is only 2.4ghz with WPA2, the camera and WiFi are on the same wifi channel and I've reseted the camera multiple times by now. Password is definitely right, the distance between the camera and router don't make a difference. The camera can find my phone, but I can't get into my profile there

 

 

Thank You

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1 Accepted Solution
Re:Cannot connect WIFI -Solution
2025-03-25 09:17:20 - last edited 2025-04-08 11:45:46

  @EddieHee 

Hi,
You can refer to Case 4 in the following instructions to troubleshoot if you fail to connect to your router's Wi-Fi.
What should I do if I fail to configure Tapo Camera?
 

If the problem remains, try to enable a hotspot Wi-Fi on your phone, factory reset the camera, configure it with another phone, connect it to the hotspot Wi-Fi, and then check if you can set it up successfully.

 

Best Regards

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Re:Cannot connect WIFI -Solution
2025-03-25 09:17:20 - last edited 2025-04-08 11:45:46

  @EddieHee 

Hi,
You can refer to Case 4 in the following instructions to troubleshoot if you fail to connect to your router's Wi-Fi.
What should I do if I fail to configure Tapo Camera?
 

If the problem remains, try to enable a hotspot Wi-Fi on your phone, factory reset the camera, configure it with another phone, connect it to the hotspot Wi-Fi, and then check if you can set it up successfully.

 

Best Regards

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