Losing sound after some time
Losing sound after some time
I have an issue with the 2 tapo c225 cameras I use as baby monitors, they both lose sound when streaming after some time like hour or two or sometimes three etc it's random.
This is while my iPad and cameras are on the same wifi network so they use local streaming.
Newest firmware.
Newest app version from App Store.
Both cameras are also connected to homekit and the issue happens also there.
Due to privacy I do block internet access for these cameras but I also tested unblocking it with no noticeable difference.
Please investigate since they become useless as baby monitors if sound stops working.
My wife blames me because I picked them, I like tplink products but this situation makes me reconsider my stance. :/
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Hi,
The REQ-XXXX is not a ticket ID, the ticket ID is in format TKIDXXXX.
If you do not have the ticket ID, please send me(@Solla-topee) the email address you used to log in to the Tapo app via a private message.
Just confirm, are you referring to this instruction to send us the app logs?
Best Regards
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Hi,
Thank you for the information provided. I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently.
Best Regards
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Update: Together with support team we managed to find the solution and I tested it on beta app, the fix should be rolled out in to prod app soon.
So happy
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@pdu__ Thank you for sharing your experience.
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@Solla-topee I have exactly the same issue as described by OP. Do you hsve any information on when this fix will be released?
Thanks
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Hi,
We have no information about when the official Tapo app, which solves the reported issue, will be released. However, I have sent the link to you via a private message to download and install the Tapo Trial app, which solves the issue on your iOS device. You can try it if you want as per your preference.
Best Regards
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