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Tapo Smart Camera

Bug with person detection

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Bug with person detection

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Bug with person detection
Bug with person detection
2025-04-09 08:51:20
Tags: #Bug
Model: Tapo C520WS  
Hardware Version: V1
Firmware Version: 1.2.10

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#1
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5 Reply
Re:Bug with person detection
2025-04-10 09:57:11

  @Manne990 

Hi,
Please confirm the following information for the reported issue.
  1. Please send me(@Solla-topee) the camera's MAC address via a private message.
 

  2. On the camera's Device Setting > Detection page, please check what detection types are enabled, what sensitivity values of the enabled detection types, and if the detection zone is full screen.

 

  3. How often does the false detection issue occur?

 

Best Regards

>> Check What's Currently Going on With Deco >> Deco X50/X50Pro/X50-PoE Pre-Release Firmware 1.7.0 Introduces DoH/DoT, Channel Selection, and More! >> Deco XE75/XE5300/XE75Pro V1 Pre-release Firmware 1.5.0 Introduces DoH/DoT, WireGuard VPN, and More!
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Re:Bug with person detection
2025-04-10 15:13:22

  @Manne990 

 

2. See image. Sensitivity 10 on all but motion which is set to 2.

3. More or less all the time

 

 

 

 

 

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#3
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Re:Bug with person detection
2025-04-11 03:40:39

  @Manne990 

Hi,
A new firmware has been pushed to your camera, please update it via the Tapo app and check if it helps.
Best Regards

>> Check What's Currently Going on With Deco >> Deco X50/X50Pro/X50-PoE Pre-Release Firmware 1.7.0 Introduces DoH/DoT, Channel Selection, and More! >> Deco XE75/XE5300/XE75Pro V1 Pre-release Firmware 1.5.0 Introduces DoH/DoT, WireGuard VPN, and More!
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Re:Bug with person detection
2025-04-11 07:41:46

  @Solla-topee thanks!

 

 

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Re:Bug with person detection
2025-04-11 08:44:07
>> Check What's Currently Going on With Deco >> Deco X50/X50Pro/X50-PoE Pre-Release Firmware 1.7.0 Introduces DoH/DoT, Channel Selection, and More! >> Deco XE75/XE5300/XE75Pro V1 Pre-release Firmware 1.5.0 Introduces DoH/DoT, WireGuard VPN, and More!
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#6
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