Hi TP-Link team and community,

I'm currently using a Tapo C510W outdoor camera and have run into a consistent issue with the audio functionality. The microphone only produces clear audio when the mic volume is set to the highest level (red zone). At any lower volume level, all I hear is glitchy or distorted static, making the audio unusable.

When the mic is at the highest volume, the sound is clearer, but it also picks up a lot of unwanted background noise. It seems like either the microphone is not sensitive enough at lower levels or some kind of noise reduction is interfering too aggressively.

I’ve tried:

Restarting the camera

Changing volume levels in the app

Monitoring from a different device and location

Ensuring strong Wi-Fi signal

No luck so far. The firmware is up to date, and I’m using the latest version of the Tapo app.

Is this a known issue with the C510W model? Any workarounds, setting changes, or firmware updates that could help?

Appreciate any advice or input. Thanks!